Our Client are a leading, independent Lettings and Estate Agency brand who have been established in the area for many years and have built up an impressive business. We are looking for a part-time, permanent Weekend Customer Service - Property Manager/Receptionist for their short-term stay department.
The role holder will be required to undertake the below duties and manage their time efficiently. If you have experience in Hotel front of house or Serviced Holiday Accommodation, that likes to be busy - then this role is for you.
Would be based onsite at the new serviced accommodation building in East Birmingham - close to the Airport, which consists of 27 Apartments. The candidate would be responsible for all communication across all of our 45 serviced accommodation apartments across Birmingham. Working hours would be 9:00am - 5:00pm on Saturday and Sunday.
Duties to include -
- Responding to all guest messages across Airbnb & Booking.com
- Checking people in and out of the onsite building
- Sending guests late payment check out links
- Extending guests stay upon request
- Helping - supporting guest with any maintenance, directions, collection codes for keys
- Leaving Airbnb reviews for past guests
- Logging any maintenance reported from guests
- Accepting potential guests enquiries to stay on Airbnb
- Front of house at our serviced accommodation block
We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.