Global Partners Account Manager
Our trailblazing global AAC (Augmentative and Alternative Communication) company, is on the lookout for an exceptional Account Manager to join our Global Partner Team and report to the Head of Global Partner Sales. At Smartbox, our cutting-edge technology gives a voice to those with limited speech, positively impacting the lives of people with disabilities worldwide. As an Account Manager, you will be responsible for managing key accounts across the globe.
To be successful as an Account Manager, you should be able to manage, develop and grow your accounts with strong account management plans, ensure client satisfaction by listening to their needs, and deliver products and services that meet or exceed their expectations.
All around the world, our products, accomplishments and aspirations are a reflection of our teams' values: passionate, caring, empowering, achieving together and enabling change.
This is a hybrid role based in the Malvern office, with the requirement to come into the office once a month as a minimum. The salary for this position will be determined based on the applicant's education, skills and experience.
How will you be making a difference
- Identify opportunities and support our partners in developing and achieving sales growth in their markets.
- Seek new markets and partners for sales growth and development and build and deliver robust go-to-market plans.
- Deliver excellent customer service and achieve sales targets in key markets.
- Conduct professional and informative sales presentations and product events including product information days with different client groups.
- Learn about our partner's markets in detail, particularly funding channels, competitors and competitive products and assist in identifying areas of improvement.
- Regularly provide feedback about opportunity pipeline and report on key account plans.
- Provide feedback to R&D teams to promote product development of existing and new product ranges.
- Provide market intelligence to identify product and service improvement areas.
- Attend industry conferences to network and develop industry expertise.
Essential Qualifications/skills/experience
- 2+ years' experience as an Account Manager or relevant sales role or knowledge and experience of AAC and assistive technology.
- Experience in managing multiple account portfolios.
- Willingness to understand and be compassionate towards the needs of AAC users.
- Excellent communication, interpersonal, and negotiation skills, enabling effective interactions with clients and internal teams.
- Excellent customer service skills.
- Possession of a full, clean driving license to facilitate travel for client meetings and business needs.
- Ability to use all Microsoft Applications including Outlook, Excel and Word.
- Excellent presentation skills.
- Confident communicator and a keen interest in relationship building.
- Strong work ethic.
- Highly proficient with technology.
- Proactive and ability to maintain an upbeat and positive attitude at all times.
- Good time-management skills with a problem-solving attitude.
- Highly motivated and able to work in a self-directed, fast-paced entrepreneurial environment.
Useful Qualifications/skills/experience
- Degree or equivalent experience in business development.
- The ability to speak another language.
- Clinical background (either Speech and Language or Occupational Therapy).
Why join us
Here at Smartbox, we are positive and inclusive about making adjustments, providing flexible working, and encouraging all staff to engage in a diverse range of year-round learning and personal development opportunities. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference in the lives of disabled people.
Rewards and benefits
At Smartbox our employees always do their best, which is why we give so much in return. In addition to your competitive salary, private medical insurance, and a whooping 25 days of holiday plus public holidays, we'll shower you with perks, including:
- Dress
: We want you to feel comfortable in the office, smart casual is perfect.
- Food
: You can find free healthy office snacks in our kitchens.
- Hybrid working
: Laptop and home working IT kit provided.
- Flexible work schedule
: Balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you (prior agreement from your line manager is required).
- Give back to the community
: Each year every member of staff will get the opportunity to spend one paid day volunteering for a good cause of their choice.
- You, our best asset
: We believe in investing in you and your development. Stay with us and grow with us! We will reward you with more holidays for your long service!
- Wellness
: Stretch away the stress every morning with our online trainers, available via our cooperative perk website or hit the gym. We provide gym discounts too!
- Wellbeing
: You gain unlimited access to a benefit and Wellbeing app Yulife, providing store discounts and wellbeing services.
- Mental health
: You will have access to the 24/7 Employee Assistance Programme for a wide range of support, advice and resources about Family, Health, Life, Money and Work.
- Peace of mind
: Every employee benefits from a company pension, group life assurance, and income protection.
- Fun
: Complimentary theatre and cinema tickets to Malvern Theatres. We organise many free social events including team outings and get-togethers.
- Eco-friendly
: You can sign up for a cycle scheme (save 25%-39% on a new bike or E-bike by cycling to work) or lease an electric car through a salary sacrifice scheme after 2 years of service.
Bonus potential
: We work hard and Smartbox recognizes that with a discretionary annual bonu