Administrator / Customer Service Administration Assistant & Coordinator with excellent organisational, administrative, communication, time-management and Microsoft Office skills, as well as great attention to detail is required for a well-established company based in Lowestoft, Suffolk.
SALARY: £22,350 per annum + Benefits (see below)
LOCATION: Lowestoft, Suffolk (NR33) / Hybrid Working Available
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 hours per week
JOB OVERVIEW
We have a fantastic new job opportunity for an Administrator / Customer Service Administration Assistant & Coordinator with excellent organisational, administrative, communication, time-management and Microsoft Office skills, as well as great attention to detail
Working as the Administrator / Customer Service Administration Assistant & Coordinator you be acting as a point of contact for customers, clients or suppliers via email, over the phone or via web chat to resolve online ordering queries.
As the Administrator / Customer Service Administration Assistant & Coordinator you will also be responsible for setting up new client and contact logins and liaise with the Installation Team to book appointments.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties as an Administrator / Customer Service Administration Assistant & Coordinator will include:
- Setting up new client and contact logins
- Setting up new parts/kits and new brands for online ordering
- Acting as a point of contact for customers, clients or suppliers via email, over the phone or via web chat to resolve online ordering queries
- You will coordinate with the planning and installation team to book subsequent fitting of parts
- Where relevant, you will provide real-time scheduling support by booking appointments and preventing conflicts
- Assisting the online ordering department lead with price reviews and regular cleansing of outdated visuals and data
- Invoicing
- You will take ownership of assigned tasks, manage customer expectations and ensure consistent and clear communication with both colleagues and customers
- You will contribute to team effort by accomplishing related results as needed
- Together with the internal sales team, you will build, develop and promote collaborative relationships with clients, establishing their requirements and managing expectations
- Where relevant, you will provide real-time scheduling support by booking appointments and preventing conflicts.
- You will coordinate and manage customer orders and projects which require central administration and control
- IT & digital capability are necessary for the performance of your role
CANDIDATE REQUIREMENTS
- Excellent communication and organisation skills
- High levels of accuracy and attention to detail
- Have a good geographical knowledge of the UK
- Strong Word and Excel skills
- Able to work to deadlines
- Ability to respond to constantly changing environment
BENEFITS
- Ongoing support and training
- Free onsite parking at all their offices
- Hybrid working arrangements available
- Company Rewards - their Employee Discount Scheme with over 800 retailers
- Fun and friendly working atmosphere
- Contributory pension scheme
- Free fruit onsite and numerous healthy living initiatives
- 23 Days annual leave, rising to 25 day after 2 years service plus Bank Holidays
- 1 paid day for volunteering
- Employee Assistance Scheme
- Company Events (Summer and End of Year social functions)
- Cycle to Work Scheme
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P12348
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