Executive Relationship Manger
Wallington, Surrey (Parking on site)
Salary: £40,000 (With £5k bonus paid across five years) + Bonus + Benefits
Reed Epsom are support out client who are a forward-thinking utilities consultancy, with 50 years' experience of helping business clients take effective control of their energy, water and waste – lowering their bills, saving them time and contributing to a more sustainable future.
The successful Executive Relationship Manager will be the face of the business, responsible for managing a portfolio of new and existing client accounts. You will support and oversee end to end delivery for the contract, setting up and arranging overall strategy, reducing energy usage against pre-set targets and identifying opportunities to upsell. You will be expected to keep up to date with energy industry legislation and market data and attend client meetings.
Key Responsibilities:
- Maintain and develop new and existing client relationships, optimising quality of service and customer satisfaction
- Creation of energy tenders and management of the overall process
- Manage product/service mix, pricing and margins according to agreed commercial targets
- Monitor and receive information on market activities and provide relevant reports and information to clients
- Communicate and negotiate with suppliers to ensure sustainable relationships through positive tender responses
- Business development including contract renewals, selling of additional services, bringing in new sales leads, responding to and following up on sales enquiries
- Line management of an Account Manager and Energy Auditor
Skills and Experience Required:
Essential:
- Experience in client account management
- Knowledge of the energy supply market with specific experience of leading the delivery of utilities services
- Strong stakeholder management skills with the ability to engage effectively with stakeholders at all levels
- Excellent communication skills, both verbal and written
- Strong sales and negotiation skills to upsell and introduce new services and packages to existing clients
- Commercially astute
- Able to resolve queries and disputes with clients and suppliers
- Experienced leader with the ability to delegate and manage across systems and departments
- Excellent presentation and interpersonal skills with good attention to detail
Desirable:
- Knowledge of Salesforce
- Full UK driving licence
- Previous experience working with energy suppliers
- Experience of working with multi-site accounts or in the public-sector space