Client Development Manager
Contract: Permanent, Full-time (37.5 hours per week) Monday to Friday between 8am and 6pm
Location: Home based with travel as required
Salary: £38,000 per annum
SUMMARY
As the Client Development Manager you will be responsible for managing and nurturing relationships with small business clients, ensuring they receive exceptional occupational health services. This role involves leading a team of Client Relationship Managers, ensuring high performance and client satisfaction. You will provide effective and pro-active contractual, commercial, and relationship management to a large portfolio of small business and ad hoc clients across the existing client base. You will ensure that each client's day-to-day queries are supported, and through up and cross selling ensure that each relationship reaches its full potential.
REQUIREMENTS FOR THIS ROLE
- Bachelor's degree and/or 3 years' experience in a client account management role, including commercial and contract management.
- Strong communication and presentation skills – must be able to communicate efficiently (verbally, in print and via the phone) to all levels of internal and external stakeholders.
- Excellent relationship management skills – must be able to build and maintain relationships with senior managers, directors, and key client stakeholders.
- Data management – must be possess data management skills and be able use them rigorously to maintain accurate client records.
- Time & Diary Management – must be able to manage own time and diary, whilst working from the office or home.
- Experience of Outlook, Word, Excel and PowerPoint is essential. Knowledge of or commitment to developing fluency with Salesforce is essential.
- The ability to work under continual pressure to deliver results (client on-boarding, upsell and retention).
CORE SKILLS & BEHAVIOURS
- Demonstrable Relationship Management Skills
- Adaptable and able to embrace change
- Highly Organised
- Able to work as a team and independently
- Time planning and priority setting
- Commercial acumen
- Exemplary communication and presentation skills
- Strong attention to detail
- Empathetic thinker – anticipating client needs
- Ability to influence
- Confident and accurate management of data
- Responsible
- Proactive
- Professional in appearance and approach
- Calm under pressure
- Trustworthy and Honest
- Efficient
- Willing to learn new skills
- Possess a positive can-do attitude
- Enthusiastic
HOW TO APPLY
Interested in this Client Development Manager opportunity Click apply and you will be redirected to our client's careers website to complete your application.