Job Title: Technical Service Delivery Manager
Salary - £55k + (depending on experience)
Hybrid (London City office)
Overview:
I am representing a specialist IT MSP who service finance and private equity clients. They are looking for a skilled IT Service Delivery Manager to join their team, serving as the primary point of contact to 5 key clients for escalated IT service delivery needs.
Key Responsibilities:
- Stakeholder & Client Management: Establish and maintain long-term relationships with stakeholders to ensure customer satisfaction and optimal service delivery.
- Coordination of IT Services: Plan, organize, and coordinate activities with technical teams to deliver seamless IT services.
- Client Advocacy: Act as the focal point between the business and a select group of managed clients, ensuring that all service requirements are met.
- Strategic IT Collaboration: Collaborate with internal and external IT teams to align with the company's IT strategy.
- Service Performance: Monitor and ensure that contracted services meet or exceed service levels and performance indicators.
- Reporting & Governance: Prepare and present Service Level reports and maintain a governance framework that aligns with stakeholder expectations.
- Compliance & Best Practices: Ensure compliance with internal procedures, including security, safety, and regulatory requirements.
- Continuous Improvement: Lead initiatives to improve service delivery and maintain a Continuous Improvement Programme.
- Documentation: Accurately record all actions and activities within the company's PSA, Halo.
Experience & Qualifications:
- 3+ years in a similar role within the IT MSP or Financial sector.
- Experience with Office 365, Microsoft Azure, Cisco, and other related technologies.
- Knowledge of Halo is a plus.
Benefits:
- Full-time role with a hybrid work schedule (3 days in-office, 2 days remote).
- 25 days holiday, pension, private healthcare, and a quarterly bonus scheme.
If you're ready to take on a pivotal role in IT service management, apply today!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.