Are you currently a field based Engineering and looking to get off the road and back into an office based role where you aren't in a hotel room most of the week?
We are recruiting for a Technical Service Engineer who will be the expert in fault diagnosis and critical engineering advice/ solutions. The emphasis on the customers equipment must be at the forefront of the specialists' tasks, and ensuring their customer base machinery is running as quickly and efficiently as possible when they encounter a machine down situation. Communication and coaching of our existing Field service team is key to ensuring customer satisfaction is met, and internal collaboration with business departments is important to maintain our goal as being the front runner in our industry.
The Technical Service Engineer main duties: -
- Support Field Service Scheduler when required. Advising correct Technicians and covering the planning board in absence of Scheduler.
- Utilize the Salesforce process and follow through with correct technical procedures.
- Support Technical Service Manager on Projects internally and externally.
- Coaching and Mentoring of Apprentices and Field Service Technicians.
- Manage Technical Reports for Service Factories.
- Support project team with major projects, Upgrades, and Installations.
- Maintain profitability of the Service Department
- Support other internal Departments with technical analysis and parts identification as and when required.
- Attend Customer sites when requested and issues escalated and beyond Field Service Technician Capabilities.
- Analyse machine data and reports and collaborate with technical sales team on recommendations.
- Support IPL (Installation project Leader) with technical information relating to new installation and assist with the coordination and completion of snag lists.
- Attend customer sites to support from a technical perspective in cases of dispute.
The successful Technical Service Engineer will have the following skills and experience:-
- 5 years minimum experience in a front-line Engineering support role
- HNC in Mechanical/Electrical engineering or equivalent
- Ability to prioritise effectively, understanding the demands of the customer.
- Ability to communicate effectively with the customer and internal staff.
- Efficiency in responding to customer requests, ensuring high levels of communication at all stages.
- Full UK Driver's License
In return you can expect to receive a basic salary of between £40.000-£50,000 depending on your previous skills and relevant front line engineering experience. If you think you have what is takes then please email your CV to Michelle Laight clicking APPLY.