Co-ordination Support Officer
Wakefield
£14.13/hr
Start date: ASAP
Full time: 36/hrs a week Mon - Fri
To provide an effective and high quality business support service to operational managers and staff, to support the operational services provided by Integrated Care. Your role will support and assist qualified and non-qualified social workers and care co-ordinators to facilitate vulnerable adults to live independently and maximise their full potential.
To work and liaise with key stakeholders in health, social care and the third sector to support the effective management and delivery of integrated care services and provide a high quality support service.
To deliver an effective business and administrative support service, ensuring that all service users, team members and partners receive the highest standards of customer care at all times.
Qualifications/ Training
- 4 GCSE "C" or above grades, or equivalent including Maths and English.
- ICT Qualification such as EDCL, ICT GCSE or equivalent experience.
- NVQ Level 3 in Business Administration or equivalent in a subject relevant to the role.
- Recognised Customer Service qualification.
- Driving Licence.
Knowledge
- Excellent knowledge and understanding of a range of business administration systems and procedures.
- Detailed knowledge of IT systems required for the role e.g. Microsoft Office programmes or other equivalent systems.
- Understanding of the principles that underpin excellent customer service and service user care. Knowledge of the Council's Customer Care Standards.
- Knowledge of the principles of data protection, confidentiality and information security.
- An understanding of the need for confidentiality and sensitivity in dealing with members of the public and service user information.
- Awareness of financial administration and accountancy systems.
- Knowledge of the Council's Policies and Procedures relating to the role.
- Awareness of principles of equality in respect of service users and colleagues.
- An understanding of the issues affecting Adults Integrated Care.
- An understanding of the work of Local Government.
- Knowledge of integrated approach to Adults social care.
- An understanding of the functions and responsibilities of Adults Social Care.
- An understanding of the roles and responsibilities of key agencies in the delivery of services for Integrated Care.
Experience
- Substantial experience of working in a busy administrative office environment and working to deadlines.
- Experience of working as part of a team and working pro-actively using own initiative.
- Experience of working as part of a team and dealing directly with a wide range of partners, service users and staff at all levels of the organisation.
- Experience of dealing with a high level of enquiries of a sensitive and confidential nature and using own initiative to ensure they are dealt with efficiently and effectively.
- Experience of IT systems relating to the role e.g. Microsoft Office.
- Relevant experience of working within a similar function.
- Experience within Local Government/ confidential environment.
- Experience of delivering a service to meet the needs of internal and external customers and meet tight deadlines.
- Experience of minute taking.
- Experience of diary management, planning and organising work for self and others. To ensure service aims and objectives are met, within set timescale.
- Experience of inputting, interrogating and validating data from a variety of sources to produce a range of documents and reports.
- Experience of working with sensitive information relating to adults social care.
- Experience of working flexibly.
- Experience of multi-agency working.
- Experience of carrying out support duties and processes relating to assessment and care management.
- Experience of using an electronic social care records system.
- Experience of using financial IT systems for processing orders and invoices (i.e. Agresso).
- Experience of managing performance.