Damp & Mould Manager
- Location: London
- Salary: £67,000
- Job Type: Full-time
Our client are seeking a Strategic Manager to lead the development and management of a new dedicated damp and mould team. This role is pivotal in ensuring the safety and comfort of our customers by adopting a zero-tolerance approach to damp and mould issues. The ideal candidate will have a strategic mindset and a customer-focused approach, with a minimum of 5 years' experience in property maintenance.
Day to Day of the role:
- Act as the strategic lead for the management of all damp and mould cases, ensuring a customer-focused service and structural management to completion.
- Develop and guide a new team to deliver high-standard core services.
- Manage two damp and mould surveyors, two administrators, and oversee the specialist in-house D&M operatives.
- Uphold a zero-tolerance policy to D&M, ensuring alignment with legislative standards.
- Stay abreast of new guidance or legislation, adapting processes to meet statutory obligations and customer safety.
- Identify trends in D&M occurrences and focus on permanent solutions to prevent recurrence.
- Collaborate with the Housing Team to collectively resolve customer issues.
- Responsible for achieving key performance targets, providing monitoring reports and action plans.
- Lead in setting and monitoring maintenance budgets and contributing to Value for Money efficiencies.
- Procure partnering contractors for complex D&M remedial works and manage contractor performance.
- Work with external agencies and partners to develop proactive approaches to combat D&M.
- Utilize IT systems effectively to manage caseloads.
- Educate and provide guidance to customers for the mitigation of D&M.
- Work closely with the maintenance manager to maintain core values and oversight of cases.
Required Skills & Qualifications:
- Minimum 5 years' experience in property maintenance.
- Experience managing a technical team.
- Thorough understanding of damp and mould causation and remediation solutions.
- Track record of successfully delivering and embedding new projects.
- Root cause analysis and diagnosing complex building defects.
- Understanding of building pathology and design.
- Experience in procuring contracts and knowledge of procurement routes.
- Ability to identify efficiencies and implement new processes.
- Managing contractor performance using contract management frameworks.
- Excellent customer care and communication skills.
- Knowledge of building, health and safety, and CDM legislation.
- Understanding of traditional and modern construction practices in housing.
- Knowledge of building contracts common in maintenance.
- Ability to draft tender documents/specifications/schedules of works.
- Flexible working hours, including evening meetings.
- Excellent IT skills, analytical modelling, and insight analysis.
- Awareness of HHSRS applications and surveys.
Qualifications:
- Minimum HNC in construction, building, or equivalent experience.
Benefits:
- Competitive salary and terms.
- Essential car use provisions.
- Opportunities for professional development and growth within a dedicated team.
To apply for this Strategic Manager - Damp & Mould position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.