Digital & Self-Service Supervisor
Milton Keynes
Hybrid Available
12-month full time contract
Full time - 35 hours per week (Flexibility to work between 7am-7pm, Monday-Friday)
£36,895
Join our team
Be part of an innovative and collaborative team, leading the way in digital and self-service solutions within our advisory team.
Role Profile
This role centres on establishing and maintaining a reputation for high-quality service by leading a multi-channel inquiry service with a digital-first approach. You'll be expected to drive ICAEW's digital transformation efforts, focusing on self-service solutions to maximize user satisfaction, streamline support accessibility, and deliver an exceptional 24/7 user experience.
Responsibilities include:
- Lead and develop team members to build skills in creating, maintaining, and enhancing ICAEW's digital solutions to ensure a top-tier inquiry service.
- Motivate and train team members, manage resources effectively, and plan to support a seamless customer service experience across all communication channels.
- Oversee updates and maintenance of the Advisory training portal, ensuring resources are current and valuable for team use.
- Utilize data insights to evaluate team performance, identify efficiency opportunities, and drive innovations that enhance user support and streamline processes.
- Provide clear, regular updates on team and project status to stakeholders, ensuring transparency and accountability.
Candidate Profile
Requirements include:
- Experience in basic project management
- Strong people manager
- Experience with content creation
- Experience in training and presenting
- Experience in creating and reviewing digital content
- Strong self-motivator, with the proven ability to meet project deadlines
For the full role profile please click the document attached.
Why work for us?
We want you to enjoy your work and flourish in your role.
Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect.
We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.
Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption.
Our employee benefits include:
- A substantial suite of training and development
- Flexible working arrangements
- A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans
We are a disability confident employer.