Partnership Manager - Senior Account Manager - SaaS sector - Travel required with trips to the office in Milton Keynes on a flexible basis - £35,000 - £50,000 salary with an OTE of £100,000
We are looking for a highly motivated SaaS Account Manager to join an organisation that has a huge share of their market with a turnover of £15M and on target to hit £25M by next year.
The Role:
The Partnership Manager is the main point of contact for their key customers and has a substantial focus on revenue generation by upselling products and services to their existing customer base.
This role is responsible for providing a platinum service to our customers and will specialize in product demonstration and relationship development to drive customer spend in line with business objectives.
Key Accountabilities:
- Drive Revenue Growth Through Account Management: Oversee designated customer accounts with the goal of increasing revenue and expanding market presence.
- Showcase Product Solutions: Deliver compelling demonstrations of their product offerings, both virtually and in-person, to effectively communicate their value.
- Provide Market Intelligence and Customer Feedback: Gather and relay market trends and customer needs to enhance current solutions and contribute to the development of new products.
- Foster Long-Term Customer Relationships: Cultivate enduring partnerships with clients and key industry stakeholders to strengthen business ties and support mutual growth.
- Utilize CRM and Analytical Tools: Employ platforms such as SalesForce and SharePoint to collect and analyze market and prospect data, enhancing decision-making and market insights.
- Support Marketing and Sales Efforts: Assist in the execution of the company's marketing and sales strategies to drive engagement and sales success.
- Collaborate on Configurable Solutions: Work closely with internal teams to assess and define tailored solutions that meet client needs and specifications.
- Handle RFPs and Contract Negotiations: Analyze and respond to RFPs/RFIs, manage contract negotiations, and oversee the preparation and administration of addendums.
- Ensure Exceptional Account Satisfaction: Implement both tactical and strategic approaches to guarantee that customer accounts are not just satisfied but delighted with the services provided.
Essential skills and experience you'll need:
- Consultative Selling: Ability to understand and address client needs through a consultative approach.
- Strong Discovery Skills: Proficiency in uncovering key information and insights to inform sales strategies.
- Articulation of ROI: Capability to clearly communicate the return on investment (ROI) of products or services to potential clients.
- Objection Handling Skills: Expertise in effectively addressing and overcoming client objections.
- Coachable: Openness to feedback and willingness to learn and adapt.
- Strong Business Acumen: Comprehensive understanding of business operations and the ability to apply this knowledge to sales.
- Negotiation Skills: Proficiency in negotiating terms and agreements to achieve favourable outcomes.
- Closing Skills: Demonstrated ability to successfully close deals and secure commitments.
- Strong Communication Skills: Excellent verbal and written communication abilities.
- Gravitas: Presence and credibility that instils confidence and trust in clients.
- Results Driven: Focused on achieving and exceeding targets and goals.
Desirable skills/experience:
- Experience with SalesForce or similar CRM systems.
- Saas/Cloud based Business Development Experience
- Experience in building relationships with Higher Education Institutions
We are interviewing currently so apply now for immediate consideration for the Partnership Manager position or contact Stuart Barnes at ITSS Recruitment for further information.