Client Services Account Manager
£25,000 - £30,000
Cheltenham
We are seeking a highly motivated and experienced Client Services Account Manager to join a dynamic team. As the focal point of the customer experience, you will manage client relationships, handle queries, and ensure accurate and updated information flow between energy suppliers and clients.
Role Responsibilities
- Oversee a portfolio of B2B accounts, ensuring timely delivery of services, addressing client inquiries and resolving issues promptly
- Develop and maintain strong relationships with clients, understanding their needs, goals, and challenges to provide tailored solutions
- Track and report on client performance metrics, identifying trends and opportunities for improvement
- Work closely with internal teams, including sales, operations, and technical support, to ensure seamless service delivery and client satisfaction
- Maintain accurate and up-to-date client records, including contracts, communications, and performance reports
Requirements
- Experience in account management, client services, or a related field would be beneficial
- Excellent interpersonal and communication skills, with the ability to build strong client relationships
- Strong analytical and problem-solving abilities
- Ability to manage multiple client accounts and projects simultaneously
- Detail-oriented and highly organised
What We Offer
- Competitive salary and benefits package
- Opportunities for professional development and growth
- A supportive and inclusive work environment
- Often an early finish on a Friday
Interested? Send your most up-to-date CV to GEORGIE at i2i recruitment today!
Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.
We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.
£25,000 - £30,000
Cheltenham
We are seeking a highly motivated and experienced Client Services Account Manager to join a dynamic team. As the focal point of the customer experience, you will manage client relationships, handle queries, and ensure accurate and updated information flow between energy suppliers and clients.
Role Responsibilities
- Oversee a portfolio of B2B accounts, ensuring timely delivery of services, addressing client inquiries and resolving issues promptly
- Develop and maintain strong relationships with clients, understanding their needs, goals, and challenges to provide tailored solutions
- Track and report on client performance metrics, identifying trends and opportunities for improvement
- Work closely with internal teams, including sales, operations, and technical support, to ensure seamless service delivery and client satisfaction
- Maintain accurate and up-to-date client records, including contracts, communications, and performance reports
Requirements
- Experience in account management, client services, or a related field would be beneficial
- Excellent interpersonal and communication skills, with the ability to build strong client relationships
- Strong analytical and problem-solving abilities
- Ability to manage multiple client accounts and projects simultaneously
- Detail-oriented and highly organised
What We Offer
- Competitive salary and benefits package
- Opportunities for professional development and growth
- A supportive and inclusive work environment
- Often an early finish on a Friday
Interested? Send your most up-to-date CV to GEORGIE at i2i recruitment today!
Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.
We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.