#BelongWithUs
Come and join us as a Customer Service Coordinator and help us to exceed customer expectations and share our success in a committed and friendly environment
The role:
As a Customer Service Coordinator, you'll be committed to delivering an outstanding level of service. The Customer Service Coordinator will be working in our trusted Customer Service Team, dealing with all aspects of customer contact into the business, including providing a first class after sales service to support our website and contract customers. As a Customer Services Coordinator, you will be working with a variety of internal and external departments. You will put our customers at the heart of everything you do and be an advocate for the business. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way!
Key Responsibilities:
General administration duties including keying orders, issuing refunds, maintaining stock availability reports, maintaining cancellation reports
Responding to social media feedback
Receive inbound calls, and make outbound calls to customers, branches, carriers and in house departments
Other ad-hoc duties as required
You:
You'll be self motivated and a real team player, ideally with some experience in a busy contact centre and have the ability to demonstrate strong communication skills. You'll thrive in a team environment, supporting the wider team while setting and maintaining high standards of work. You'll have excellent organisational skills, the ability to work on your own initiative and you'll love providing the best customer service. Our Customer Service Team are expected to bring exceptional experience to the team, be creative, informed, willing to learn,and willing to share.
Required skills and competencies:
Proficient using Google email, Google sheets, and Google documents, or Microsoft equivalent. It is essential that you have good computer and numerical skills
Able to demonstrate experience in a service or call centre or customer service environment specifically taking telephone calls and dealing with inbound and outbound emails
Have the confidence to learn new systems and processes
Be competent in dealing with customers, and external suppliers and carriers
High standard of written English and a great, personable telephone manner
Have a positive, can do attitude, and enjoy working as part of a team
Be able to have difficult conversations and use your complaint handling experience
Us:
From boilers to bathroom suites, tubing to towel rails and everything in between, we have all the products our customers need to complete the job. And we have all you need to build a successful career!
We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits Package and Cultural Environment:
Bonus
Discounts, savings and cash back at numerous retailers
Life assurance
Extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme, we look out for each other
Complete induction and a company that lets you grow and encourages development
Financial education and loans
Flexible working options
A business striving to create an environment of inclusion so everyone can be their true self
And more!
#BelongWithUs
We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to ‘fit' our culture, we want you to enrich it.
We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.