Japanese speaking Travel Operations Specialist
Ref: TK45856
A travel agency based in Bristol is currently recruiting a Japanese speaking Travel Operations Specialist.
The Japanese speaking Travel Operations Specialist will be responsible for the operational delivery of trips, actioning reservation requests and generating client documents in line with agreed service levels to ensure trips are delivered in an efficient and cost-effective way.
TYPE: Permanent, full-time
WORKING HOURS: 9:00-17:30 from Monday to Friday, 37.5 hours per week
SALARY: up to £25.3K depending on experience, plus uncapped bonus
START: ASAP
LOCATION: Bristol (Office-based. They're willing to consider applications for hybrid or remote working after passing the probation period, subject to demonstrating task competency.)
OTHER: Good benefits
Japanese speaking Travel Operations Specialist Main Responsibilities:
- Confirm travel arrangements (e.g., accommodation, restaurants, activities, excursions, guides, transportation, etc) using phone, e-mail, e-Fax, and online reservation systems
- Utilise our 'Master Planner' to monitor, book, and schedule our Insiders and freelance tour leaders as required for tailor made trips
- Make sound judgements regarding suitable alternatives when first-choice options are not available and execute accordingly, escalating to a Quality Control Specialist where necessary
- Maintain strong, mutually beneficial relationships with our suppliers and external partners to secure the delivery of our trips
- Input relevant and accurate reservation details into Axum to ensure smooth generation of Info Packs for clients and reliable information
- Accurately record costs of services in Axum, liaising with the Finance Team so supplier invoice payments and refund transactions can proceed smoothly
- Assist with the ticketing of international flights, checking all details match what has been entered into Axum to prevent errors
- Generate Info-Packs on Axum, manually updating fields where required e.g. train time, meeting points, customized service descriptions, etc.
- Check final travel documents (Info-Pack) with the tickets and package the deliverables with the accompanying welcome letter for our clients prior to their arrival
- Monitor shared inboxes to assist our Sales teams with queries, issues and requests
- Contribute to the annual Group Tour allocation and re-pricing project to ensure successful operational delivery of our Group Tour program
- Conduct quality control of Group Tour bookings in Axum, planning tasks, sending reminders, checking client arrangements and altering client documents to ensure all information held is correct and complete
- Liaise with Insiders to ensure they have everything needed to run Group Tours
- Organize final rooming arrangements for Group Tours, ensuring we are holding the correct number/configuration of rooms and releasing any that aren't required
Japanese speaking Travel Operations Specialist Ideal Candidate:
- Passion for Japan/Asia as a travel destination and desire to help others discover the country
- Experience working in the travel industry and living and/or working in Japan
- Business level fluency in English and advanced Japanese
- Strong geographical and logistical understanding of Japan and our core destinations
- Familiarity with the processes involved in confirming a wide range of travel arrangements
- Well-developed problem-solving skills, able to use initiative with confidence
- Independence and organisation, able to handle a volume of complex tasks simultaneously
- A high level of productivity and accuracy, able to get a lot done at a high level under pressure
- High quality communication/interpersonal skills in emails, in-person and on the phone
- Proficiency in MS Office (Excel, Word, Power Point, Outlook, Teams and SharePoint)
** All applicants for the Japanese speaking Travel Operations must have the right to work in the UK as the Company is not able to offer visa support.
If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.