Here at Reed.co.uk, we would like to help the world Love Mondays.
As IT Manager at Reed.co.uk you'll be leading a team whose mission it is to provide the very best Information Technology for our co-members. You'll help everyone at Reed.co.uk love their workplace by providing and maintaining the equipment and services they need to perform. You'll keep everything running smoothly and securely and provide efficient and effective solutions to the needs of our business..
**Key Responsibilities
- Provision and maintenance of IT equipment for our working environments
- Device & Server Management
- Identity and Access Management
- Workplace Software Management - Google, Microsoft 365
- Observability, Monitoring and Alerting
- Request / Ticket Management
- Asset Management
- Backups/Disaster Recovery
- Projects/Integrations/Improvements
- Information Security Management - Cyber Essentials/NIST
- Supplier Management
- Team Management
**Skills and Experience
- Microsoft Windows Administration
- Microsoft Active Directory Administration
- Google Workplace Administration
- Office 365 Administration
- Network and Firewall Administration
- Scripting and Automation (powershell)
- Excellent organisational skills
- Excellent communication
- Linux Administration (desirable not required)
- Team Management (desirable not required)
**Key Measures and Targets
- Co-member satisfaction and enablement
- First Response Time (FRT)
- Mean Time to Resolution (MTTR)
Mean Time Between Failures (MTBF)
- Change Fail Rate
- Network Latency and Availability
- Server/Service Latency and Availability
- Help Desk Ticket Backlog
- Cyber Essentials and NIST certifications
- Budget Variance
**Benefits
- Hybrid working as standard
- 25 days annual leave plus bank holidays
- Flexible holiday scheme
- Paid time off to move home
- Contributory pension scheme
- Enhanced family leave benefits
- Insurance benefits including life assurance
- Love Mondays events
- Discount scheme including gyms and popular retailers
- Range of wellbeing and mental health support avenues
- Newly refurbished office in a fantastic location, with countless bars, restaurants and theatres right on the doorstep.