Customer Support Specialist (1st line) - Bury St Edmunds - up to £25,000
My client is a leading software house based in the Bury St Edmunds area and they have opened up a new role due to growth and internal progression!
They are now seeking a confident and passionate individual to join the technical team! This role is perfect for someone who wants to kickstart there IT Career and work with senior professionals. My client is offering a full training package and a progression plan.
Benefits:
- Generous company pension
- 23 days holiday + bank holidays
- On-site Parking
- Private Medical Cover
- Life Insurance
- Training and progression plan
- Company events
- 5 Hour work week
Main responsibilities:
- Act as the first point of contact for UK based Clients, both through phone and email
- Log tickets though an internal ticketing system
- Arrange and schedule new updated and installs for the client base
Previous experience
- 1-2 years of successful Customer Service/Technical Support experience
- Exposure to Microsoft products (Word/Excel/Windows)
- Confident and Switched on personality
Desirable
- Experience working within a ticket based environment
- Working to agreed SLAs
- Working with Internal systems/CRM systems
URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS
If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV!
Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Customer Service, Customer Support, technical support
BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.