Employer description:
Based in London with our head office in Bath, Tivarri is a cybersecurity and cloud computing consultancy, focused on providing cloud services for financial services organisations.
Overview:
We are now looking for an eager candidate to join us as an apprentice.
You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Degree Apprenticeship.
Salary: £26,000 per annum.
Main role / Responsibilities [will include but not be limited to]:
- Work on the Helpdesk dealing with customer's IT issues and ensure helpdesk systems, logs and records are kept up to date.
- Provide an initial analysis and work to provide a first fix for the customer whenever possible.
- Escalate issues and alert a senior member of staff as appropriate.
- Be aware of Service Level Agreements and monitor performance against them.
- Be able to diagnose technical faults quickly and accurately using the remote access diagnostic tools available.
- Looking at more complex technical issues.
- Be involved of new technology for customer projects.
Desirable skills:
- Excellent customer facing skills
- Good telephone manner
- Basic knowledge of Microsoft Windows and associated applications e.g., Microsoft Office
- Attention to detail
- Good communication, problem solving and technical writing skills.
Personal qualities:
- Able to work as part of team
- Not to be afraid to ask questions
- Honesty – we pride ourselves in being honest with each other and our clients
Entry requirements:
- A Level 3 qualification in a relevant area in any grade.
Acceptable qualifications include:
- Two A levels in one or more similar subject.*
- Level 3 apprenticeship in a similar subject.
- International Baccalaureate at Level 3 in a similar subject.
- BTEC Extended Diploma in a similar subject.
- A work experience route (2-3 years) in a similar subject-related role.
- 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc.
Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject.
Salary:
- 40hrs a week / 8am – 6pm, Monday to Friday. [30 minutes for lunch]
- Staff work a total of 40 hours a week. Staff are either on an early or late shift
Company perks:
- Structured training
- Close to transport
- Microsoft exams provided upon agreement
- Increase pay with each pre-agreed Microsoft exam passed, this can be worth up to £4k per annum in salary increases
- Exposure to wide range of technologies, including servers, data centres, networks and security
- Free tea & coffee
- Company Pension
Future prospects:
As an employer we are happy to continue to support learning, this can mean going from Level 3 to Level 4 or above. Most apprentices end up staying with the business for the long term.
We are currently supporting apprentices through degrees and a Masters track also available.
We look for candidates that like to continue to learn and progress throughout their career.
Important information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!