CRM Manager - Hybrid (2-3 Days in Central London Office)
Up to £50,000 + Excellent Benefits
Join an Exciting TV Streaming App!
Are you a CRM specialist with a passion for data, creativity, and customer journeys? Fancy helping shape the future of a rapidly growing television streaming app?
This exciting, mission-driven digital business is on the hunt for a CRM Manager to lead customer communications across email, push notifications, and in-app messaging. With a strong subscriber base and big growth plans, this is your chance to make a serious impact — and have fun doing it.
What You'll Be Doing:
- Own and develop the CRM strategy, crafting campaigns that engage, retain, and grow our audience.
- Work with tools like Braze, Iterable, Hubspot or similar to build slick, personalised journeys.
- Use behavioural data to target the right users at the right time.
- Collaborate with creative, product and data teams to deliver compelling messaging across every touchpoint.
- Analyse performance, run A/B tests, and constantly optimise for results.
What You'll Bring:
- Hands-on CRM experience in a subscription or direct-to-consumer business.
- Solid grasp of customer lifecycle marketing, segmentation and testing.
- Strong analytical skills and confidence using GA4 and spreadsheets.
- Clear communicator and great team player — able to turn insight into action.
Bonus Points for:
- Experience in digital TV, streaming, or entertainment apps.
- Basic HTML skills for quick email edits.
Why Apply?
- Private Bupa health insurance
- 25 days holiday (plus bank hols)
- Flexible hybrid working (2-3 days in a vibrant central London office)
- Pension scheme & family-friendly policies
- Free subscription and discounts for friends and family
Ready to help shape the next big name in digital TV? Apply now.