Do you have strong management experience?
Would you like to work in an environment that puts the customer at the heart of everything we do?
Then consider the role of Centre Manager at Reed in Partnership!
What is the role about? This role is responsible for the day-to-day management of the respective Regional Resettlement Centre (RRC), the Centre Manager holds overall responsibility for the quality of CTP delivery in their RRC.
A Centre Manager leads a team of Career Consultants and Centre Administrators in the provision of support for Service Leavers.
A Centre Manager is responsible for the teams' strict adherence to quality targets and guidelines in accordance to the services obligations and Reed in Partnership process.
Just some of your day-to-day responsibilities will include People motivation, coaching and development:
- Aligning information and guidance, ensuring mutual access and information exchange on regional procedures and individual Service Leavers
- Periodic performance management meetings with all staff
- Mentoring new and experienced staff, coaching for performance and instruction as required
- Contacting training providers internal and external to help with development
- Offering technical expert support and advice for the team
- Managing absence and attendance including return to work interviews, maintenance of leave and sickness records
- Supporting recruitment of your team and across the wider business as required
- Managing underperformance supportively but rigorously
Performance Management and Delivery
- Supports with the delivery of appointments as required to ensure sufficient coverage for peaks in demand and absences, ensuring continuity of service
- Manages the allocation Service Leavers to Career Consultants, ensuring caseload size and prioritisation of support is appropriate
- Takes ownership of the events tracker and room booking calendar for their Regional Resettlement Centre
- Daily, Weekly and Monthly monitoring and interrogation of a sophisticated range of KPI reports
- Close management of the Profit and Loss, forecasting, cost control, performance against budget and contractual specification
- Utilising Management Information tools to monitor performance, trends and best practice
- Reviewing vacancies and opportunities for Service Leavers
- Weekly and monthly reviews of performance and targets through the monthly performance management too
Centre Management
- Monitoring and management of expenditure, budgets and forecasting
- Managing all material purchases, procuring equipment and consumables as required and ensuring no shortages from suppliers
- Health & Safety monitoring and risk assessments both for staff and the office
- Property management and maintenance reporting in liaison with the Property department
Management and Delivery of Training
Stakeholder Engagement & Management
Quality and Continuous Improvement
What's in it for you?
A generous base salary, and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:
- 25 days annual leave plus statutory bank holidays
- Reed Pension Scheme
- Award Winning Management & Leadership training
- Professional & Personal Development Funds
- Bi-annual pay reviews
- Plus much more that can be found on our website
- With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.
- At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values - we are fair open and honest; we take ownership, and we work together.
To be successful in this role, we are looking for someone with
Screening Criteria
- As Security Clearance is required for this role, applicants must have resided in the United Kingdom for the past 5 years and be able to evidence this.
- A personal track record of working towards and achieving targets (minimum one year experience).
- Experience of people management including supporting, mentoring and coaching and developing an individual.
- Educational attainment of either a degree or equivalent or alternatively A-Level or equivalent attainment
- At least two years of high-quality line management experience in a target orientated business environment.
- GCSE English Language at a minimum of a Grade B (or equivalent Level two qualification). OR achievement of a Level two in Literacy Assessment at interview stage.
Essential Criteria
- Management Attributes: Judgment and Decision Making, Relationship and Stakeholder Management, Sales and Performance Management, Inspiring and Influencing, Problem Resolution, Support and Advice, Growth and Development, Approach to Quality, Professionalism and Integrity, Assertiveness and Resilience and Flexibility and Creativity.
- Technical skills including; strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills and good written communication/record keeping skills.
- Personal interests including interest in people and willingness to learn.
- Excellent communicator verbally and in writing.
- High standard of advocacy, communication, presentational and interpersonal skills.
- Well organised and attentive to detail.
Desirable Criteria
- Knowledge of the Armed Forces.