Operations Manager within Facilites Managment
Office Based with travel to sites. Hybrid working available after probation.
Salary: £50,000.
Monday - Friday with flexible hours
Responsible for overseeing circa 300 staff
The Operations Manager is entrusted with the comprehensive management and oversight of assigned contracts and operational departments. This pivotal role encompasses:
- Ensuring that all services are executed and delivered to the highest quality standards, rooted in a profound understanding of daily operations at each client site.
- Guaranteeing that every site is appropriately equipped and stocked with necessary materials.
- Overseeing the training of all operations staff to ensure they meet company standards.
- Managing your direct reports, driving effective service delivery through meticulous planning.
- Adherence to all set deadlines.
- Crafting and implementing training modules, innovative ideas, and processes for both the growth of the the operations team and the broader business.
- Safeguarding the health and well-being of your direct reports.
- Actively identifying and pursuing new business avenues, while being vigilant about potential threats.
- Serving as a crucial conduit between day-to-day operations, senior management, and executives.
- Maintaining and cultivating daily client relationships, always upholding and safeguarding the business's reputation and interests.
- Diligently reporting to clients about contract performance, pinpointing opportunities, addressing weaknesses, and coordinating with other departments for comprehensive data
Person Specification:
- Possess a proactive, "can-do" attitude.
- Ability to adapt communication styles to interact effectively with individuals at all organisational levels.
- Demonstrable leadership skills, with the capacity to inspire and uplift a team.
- Flexibility to adjust in a dynamic work environment.
- An approachable demeanour, receptive to feedback.
- A trustworthy individual who values transparency, displaying honesty in all endeavours
Operational Responsibilities:
1. Contract Management:
- Oversee and maintain the accuracy of the contract management system.
- Facilitate effective inter-departmental communication to ensure up-to-date reflection of service from all perspectives: client, site, contract, and employee.
Site Visits and Quality Control:
- Conduct and supervise daily site inspections, ensuring adherence to cleaning standards, proper staff identification, and uniform compliance.
- Address on-site concerns and ensure all staff have the required tools and equipment.
- Communicate with clients during visits, resolving any issues raised promptly.
Staffing and Communication:
- Manage staff absences, ensuring full coverage for all sites.
- Maintain consistent communication with clients, addressing requests effectively and promptly.
- Collaborate with on-site teams to ensure aligned communication with clients.
Client Reporting:
- Ensure client presentations and reports are clear, concise, and tailored to client specifications.
Team Monitoring:
- Supervise team attendance using the Time & Attendance system, ensuring its accuracy for all clients, sites, and employees.
- Manage staff leave, ensuring adequate coverage and accurate record-keeping.
Resource Management:
- Ensure all sites have necessary stock by placing client orders as required, and verify order accuracy with on-site teams.
- Assist in payroll, verifying contract hours, rates, and addressing subsequent queries.
Human Resource & Conduct:
- Handle conduct management, including facilitating HR meetings when necessary.
- Train and guide your team on HR issue resolution, aiming for satisfactory outcomes and minimising escalations.
Site Access and Restrictions:
- Manage site access, particularly for restricted locations.
- Keep all required documentation updated with the pertinent authorities to ensure uninterrupted service.
Event Management:
- Oversee significant events (e.g., store openings, closings, relocations, pop-ups, special events) ensuring presence, staff coordination, equipment availability, and any necessary operational duties
- Attend and provide feedback during key event stages, setting and managing client expectations to build trust. (Note: the event list provided is indicative and may vary per client.)
Scheduling:
- Create schedules for all clients, regardless of location.
Qualifications Required:
- BICSc Qualified
- IOSH as a minimum
- Five years of work experience in a similar role
- Overall knowledge of cleaning procedures and processes
- Full proficiency in Office 365
- Competent IT skills
- Full UK Driving license
- Desired: NEBOSH Level 3
PLEASE NOTE THIS IS A PARTIAL JOB DESCRIPTION AND THE FULL JOB DESCRIPTION IS AVAILABLE ON REQUEST