Job Title: Personal Injury Claims Negotiator - experienced
Contract Type: Permanent, Part Time, Full Time, flexible option available
Starting salary Range: £25,600 - £38,400
Location: Gloucester - hybrid
Personal Injury Negotiator: Due to growth a fantastic opportunity has arisen to join the Motor Personal Injury Team in our Gloucester office. As a Personal Injury Negotiator, you will manage a portfolio of motor claims involving injury to third parties and have full ownership of each claim from notification to settlement.
You will be investigating and negotiating claims presented by third party claimants and/or their representatives in accordance with Company best practise and both Statutory and Regulatory requirements; to protect and control what we spend whilst ensuring that our customers receive great service and are treated fairly.
Working with a range of both internal and external stakeholders, excellent verbal/telephone, listening and writing skills are essential. You will work independently but managed and supported by a Team Leader. As part of a wider team, you will be utilising one another's knowledge, skills and experiences to settle claims at the best cost.
As a Personal Injury Negotiator, you will have responsibility for maintaining your own personal development alongside a structured training programme and coaching from your manager.
Here are some of the accountabilities of the Personal Injury Negotiator role:
- To effectively manage a portfolio of personal injury claims from notification to settlement and with a handling authority of up to £100,000.
- OIC, MOJ, Small Track, Fast Track and Multi Track claims.
- To handle claims proactively and effectively, protecting claims costs with an emphasis on Third Party claims management, including injury, credit hire and repairs.
- To handle claims in accordance with Company and Department best practise and both statutory and regulatory requirements.
- Investigate claims promptly and thoroughly to ensure claims fall within the policy cover and our legal liabilities.
- Maintain accurate reserves which reflect the Company's true liabilities on each claim.
- Provide all customers, internal and external with excellent customer service.
- Take ownership of complaints, record details accurately and resolve in line with company policy.
- To identify and investigate potentially fraudulent claims.
- Act as a referral point for other less experienced members of the department.
To be successful in being considered for the Personal Injury Handler role you need:
- Experience working as Motor Personal Injury Negotiator or equivalent role
- Strong knowledge of insurance principles.
- Experience Ideally within OIC, MOJ, Small Track, Fast Track and Multi Track claims.
- Excellent communication skills - written, verbal and listening.
- To be able to absorb information and evidence.
- To be able to work proactively, effectively and independently.
- Strong organisation and prioritisation skills.
- Good understanding of a claims environment, including protocols, legislation and the litigation process.
- Strong investigation skills (including curiosity) with the ability to negotiate with third parties and/or their representatives.
- To be a competent decision maker.
- Awareness of cost/spend control.
- A proven record of continuous self development/improvement.
- Chartered Insurance Institute or equivalent legal qualification or making progress towards would be preferable.
Here are some of the benefits you can enjoy within the Personal Injury Handler role:
At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.
Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness.
Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.
Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay.
Benefits for Them - Partner Life Assurance and Critical Illness cover
Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover
Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops.
Supporting you back to work - Return to work programme after maternity leave
About Ageas:
We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.
As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter, a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.
Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements.
To find out more about Ageas, see About Us.
Want to be part of a Winning Team? Come and join Ageas.