After Sales Support
Permanent
Winsford
£28,000
Working Hours: Monday – Friday 8.30am – 5pm
Our reputable manufacturing client are currently looking for someone to join the after sales team, the role will be responsible for the management of aftersales customer accounts and providing them updates.
Main Responsibilities of the After Sales Co-ordinator:
- Management of key aftersales customer accounts, providing updates and reporting on a daily/weekly basis, to ensure a high standard of customer service is maintained at all times
- To ensure a high level of intranet system accuracy for Warranty and Repairs, including administration of new Warranty cases, Purchase Orders, Breakdown Reports, Cost Reports
- To monitor supplied and service vendor performance, regularly contacting suppliers for progress updates to ensure targets are met
- To monitor and control Warrant and Repair costs in line with departmental budgets
- To keep up to date with relevant technical product information and industry regulations
Experience and Skills required
- Experience in an Aftersales/Service department – essential
- Experience within a planning role - desirable
- Excellent communication skills both written and verbal - essential
- Process-driven, methodical approach to tasks
- Good Business acumen, with the ability to produce and understand Finance and Management Reporting
- Competence with IT programs such as Microsoft Excel, Word, PowerPoint
Closing date is 23.08.2024
To Apply please follow the application process for the site this job is advertised on. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.