My client is a global leader within the world of wine. They have a brilliant role for a D365 business Systems Analyst.
Overview
They are looking to bring on a D365 Business Systems Analyst to join their IT team to help them implement and manage D365 going forward. This role will report into the Head of IT.
The D365 Business System Analyst will be integral to the D365 implementation project and will be heavily involved in the requirements gathering, gap analysis, discussion, and rationalisation of changes throughout the D365 implementation, as well as the subsequent phases of improvement. The job holder is responsible and accountable for the overall administration, development, maintenance, and support of the core ERP system. They will participate in the activities required to ensure the reliability, stability, availability, performance of, security of and ongoing maintenance of the application components that will make up the ERP. They will provide technical and functional support in the areas of ERP systems administration, problem resolution, support, process mapping, system testing and development, security access and training.
They will also act as backup support of the Warehouse Management and Logistics software, Vision provided by OnTech.
**Responsibilities
- Gathering technical requirements and aligning external and internal resources to deliver business requirements within D365.
- Analysing D365 system configuration and helping to align business to existing system processes, or identifying system gaps and improvements, creating, and assisting in the execution of change management and communicating with all stakeholders in the delivery process.
- Learning and understanding the "as is" environment to be able to provide functional expertise to guide the business through the transition to the new system, as well as identifying where the system or processes require improvement or change.
- Providing end user training and assisting users with day-to-day issues, problems and questions.
- Collaborating with end users, Project Manager and Management for system enhancements and upgrades, and being the main technical focal point within the business for Dynamics 365
- Working collaboratively with team members to troubleshoot and resolve Dynamics 365 issues.
- Proposing tangible solutions to avoid repeatable errors.
- Providing guidance for system changes and enhancements.
- Identifying continuous improvement opportunities for assigned systems and processes.
- Creating user accounts, deleting accounts, creating/changing permissions by account; user profiles, page layouts, security in Dynamics 365.
- Creating and/or enhancing end user documentation / SOP and resolving daily execution issues with end users.
- Troubleshooting functional aspect of D365 as per tickets submitted by end users.
- Updating and maintaining Standard Dynamics 365 Training material.
**Requirements
- Must have 3-5 years' experience in a similar role.
- Experience of Wine Distribution is preferrable.
- Demonstrable experience working in a fast-paced ERP deployment development cycle.
- Demonstrable administration experience with Microsoft Dynamics D365 or significant demonstrable administration experience with Microsoft Dynamics AX 2009/2012.
- Demonstrable experience with D365 Finance and Operations.
- Experience with test planning, documentation, execution, bug/issue triage/tracking.
- Knowledge of Power Platform capabilities and functions.
- Functional experience with Power BI.