We are seeking a diligent Customer Service Specialist to ensure our insurance policies meet the customer's needs and the company's standards. The ideal candidate should demonstrate excellent understanding of insurance contracts and have the ability to handle customer queries professionally.
Client Details
Our client is a reputable company with a workforce of over 3,000 employees based in Haywards Heath. They have been delivering outstanding customer service for over a decade, making them a leading figure in the insurance industry. The company has a strong commitment to employee development, providing ample opportunities for career progression.
Description
Customer Service Specialist
- Review and update policies according to the company's standards.
- Communicate effectively with customers to explain policy details and answer queries.
- Identify policy discrepancies and work towards a resolution.
- Collaborate with the customer service team to ensure customer satisfaction.
- Stay up-to-date with changes in regulations and company policies.
- Participate in training and development programs to enhance knowledge and skills.
Profile
A successful Customer Service Specialist should have:
- A strong understanding of contracts and policies.
- Excellent communication skills for interacting with customers and team members.
- Good analytical skills to identify policy discrepancies.
- A keen eye for detail to ensure all policies are up to standard.
Job Offer
- A competitive starting salary of £23,400, with potential increases after passing probation.
- Regular working hours, Monday to Friday from 8:30am to 5pm.
- The opportunity to work from home three days a week upon completion of training.
- An inclusive and supportive company culture that values employee development.