Job description - Customer Services
About us
My client offer a more personal approach to car insurance, recognizing that not everyone fits into one box and look at each policy on its own merits.
Their core belief revolves around "innovative broking with traditional values" which provide our clientele with great value insurance products, treating our clients as individuals and the way we wish to be treated ourselves. Our values underpin our strategy - as they create a reputable business rapport and give us a strong competitive advantage.
We like speaking directly to our customers so we can really understand what you are looking for in an insurance policy.
With this in mind, our promise is to listen to our customers to identify any ways of reducing their premiums to obtain our most competitive rate and ensure they are fully covered.
We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer large discounts for ex company car drivers with an accident-free history or for households where there is more than one car.
We have big plans for the future and our employees play a vital part in this -
Please see below a brief description of the role:
- Answering inbound enquiries from customers.
- Making changes to customers policies.
- Trying to find solutions to retain customers.
- Processing customer documents and identifying any potential fraud.
- Reviewing policies and identifying any issues.
- Recovering outstanding balances after cancellation.
- Liaising with our insurer partners.
Although not essential, the ideal candidate may have:
- Previous customer service experience
- Good verbal and written skills.
- Ability to work in a fast-paced environment.
- Must be able to work shifts.
Requirements
- English and Maths at GCSE level.
- No previous unspent criminal convictions.
Your working hours will be 40 hours per week covering shifts between 9:00am - 7:00pm plus every other Saturday 9am - 2pm.
This role comes with a basic salary from £18,000 - 21k and an achievable bonus structure giving on target earnings of £27,500 to £30,000.
Full training is provided with successful hires.