A fantastic opportunity has arisen for a Customer Service Administrator to join my clients Service and Maintenance Team. As part of the Service and Maintenance Team, you will be responsible for making sure the equipment on loan to service users is kept well maintained and functions accordingly by booking in maintenance visits. The role is very rewarding with an opportunity to become a permanent member of the team after 3 months.
Responsibilities:
Calling service users to coordinate and schedule service appointments for their equipment, ensuring timely and efficient maintenance.
Provide exceptional customer service by promptly and courteously responding to patients' enquiries and taking ownership of any issues through to completion.
Use critical thinking and problem-solving skills to identify and address equipment issues, working closely with our skilled Service and Maintenance Technicians to ensure effective resolution.
Accurately document all service appointments and repair activities on the ELMS system.
Requirements:
- Excellent communication and interpersonal skills, with a strong focus on providing outstanding customer service, preferably with experience of dealing with vulnerable members of the public.
- Empathetic and understanding of needs of older service users.
- The ability to work well under pressure and to manage your own workload.
- To be able to work effectively both independently and as part of a team.
- Proficiency in using standard office software, such as Microsoft Office.
Customer Service Administrator required to work for a local provider. This is a full-time office-based role in Welwyn Garden City. Working within a friendly team office environment and with free parking. This role offers opportunity to progress within the organisation.
- Hours are Monday - Friday 8am - 4pm
- Annual salary equivalent is £23,500
The Role:
- Making outbound calls to customers who have equipment in their homes which require annual servicing
- Booking Services / repairs
- Speaking to elderly and / or vulnerable people
- Responding to emails
- Booking appointments
- Scheduling engineers
Key Skills
- Good clear communication skills
- Attention to detail
- A patient and empathetic approach
- Happy to speak to people on the phone