Job Description
D365 CE Systems Analyst - Exciting new role to work on Multiple Dynamics 365 CRM projects with a reputable end user!
My client is looking for someone passionate about Dynamics 365 CRM, data-driven decision-making, and collaborative problem-solving, with a focus on D365 CE and business analysis. This position allows you to contribute to both system improvements and strategic development.
Role & Responsibilities
- Requirements Gathering & Business Analysis:
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Engage with stakeholders to gather business requirements and translate them into user stories, especially for projects related to Dynamics CE/CRM.
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Analyze data and business needs to recommend actionable improvements and system enhancements.
- CRM Customisation & Support:
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Learn and deliver customisation in Dynamics CRM.
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Provide first-line support and champion CRM adoption across the organisation.
- Project Support:
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Based on your skills, support agile projects, including project management and systems testing.
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Work closely with teams in delivering enhancements and ensuring projects are aligned with business goals.
- Marketing Support:
- Assist the marketing function by leveraging CRM data to improve the use of ClickDimensions for e-marketing campaigns. (Experience with D365 CE Marketing would be advantageous).
- Stakeholder Communication & Collaboration:
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Ensure ongoing communication with stakeholders, keeping them informed on changes and enhancements to the CRM system.
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Collaborate with the Finance, Technology, and Innovation teams to improve processes and results across the company.
Skills & Qualifications
- Experience working with Dynamics 365 CRM + previous versions
- Knowledge of D365 Modules - Marketing, Sales, Customer Service.
- Excellent communication skills - written and verbal.
- Enthusiastic approach to using data to help drive decision making
Benefits
- Competitive Starting Salary + Company Bonus
- Personal Learning Allowance
- Excellent Employer Pension Contributions
- Quarterly Team Days
- Flexible, Remote Working Model.
Apply Today!
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