Transport Customer Service Administrator
Salary c£23,400 - £29,000 depending on experience, plus excellent benefits.
Join our dynamic team and take a proactive role in upholding site safety standards, maintaining meticulous inventory and financial controls, and assisting in transport planning through effective customer master data management. This customer-focused position demands exceptional customer service skills across various communication platforms.
We are looking to recruit a Customer Service driven Transport Administrator with FLT experience for our site in Worcester.
Responsibilities:
- Support site management in achieving compliance obligations, inventory, financial, health and safety, and transport.
- Contribute to a safety-first operation and drive towards an incident free workplace.
- Place orders on system for delivery/collection using SAP.
- Take Inbound/outbound calls for customer orders, queries, and general information.
- Process orders, refunds/credits, and cylinder refill agreements.
- Receipt stock in/out received on trailers.
- Inventory stock control, complete physical stock counts and be able to enter stock counts onto system.
- Raise and receipt Purchase orders and ensure correct stock levels are maintained.
- Review daily aborts, cancels, and fill returns.
- Complete Weekly Banking reports.
- Support drivers in reviewing daily runs, printing loading sheets and manifests.
- Track our drivers through Telematics system.
- Support drivers in reviewing daily runs, printing loading sheets and manifests.
- Agency time sheets.
- General housekeeping.
Do you/are you:
- An experienced Customer Service/Driven professional with a positive attitude.
- Have an FLT Licence
- An administrator with excellent organisational skills.
- Able to work well in a team supporting colleagues and sharing best practice.
- Committed and flexible to meet business demands.
- Able to take Personal Ownership of tasks, especially safety.
- Experienced in Microsoft office, SAP and Tru Tak.
- Articulate with good attention to detail.
In return, we offer:
- 25 days annual leave increasing with length of service, plus statutory bank holidays.
- Single Private Medical Insurance cover, opportunity to add Family at discounted rate.
- ERs Pension contribution 4.5% for first 2 years and 7.5% after 2 years.
- 4x salary life assurance cover from day 1.
- Income protection 50% of salary after 2 years.
- Market leading retailer discount scheme with major retailers
If you want to see more about our benefits and the business, please visit our Careers page - https://about-us/careers
If this sounds like you, then why not apply? - we look forward to hearing from you!
To be considered for the above opportunity you must be eligible to live and work in UK.
At Calor, we are committed to fostering a diverse and inclusive environment where everyone feels valued, respected, and empowered. We believe that our differences make us stronger, and embracing diversity is not only the right thing to do, but it also drives innovation and success.
We understand that building an inclusive business is an ongoing journey, and we are dedicated to continually learning, evolving, and challenging ourselves to create a more equitable and inclusive future. We encourage all members of our community to join us on this journey, as we firmly believe that diversity and inclusion are essential for a better, brighter tomorrow.