About us:
We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group's attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow"
Role summary:
The Technical Solution Engineer delivers both pre-sale as well as post sale, remote technical support across all Residential Heating and Ventilation products in the Mitsubishi Electric LES product portfolio - both current line and historic.
This role is hybrid between Pre-sales Technical and After-sales Technical Helpdesk. Adding versatility and flexibility within the technical teams. Transition between Pre-sales and Helpdesk based on seasonal workload requirements. Day-to-day management will be led by Pre-sales Team Leader and Helpdesk Team leader. However, the role will be reporting directly to Pre-sales & Helpdesk Manager.
Acting as the first tier of pre-sale and post-sale support, excellent customer service in conjunction with top quality engineering and problem-solving skills are essential.
Skills/Responsibilities:
- Comply with health & safety regulations and company policies.
- Perform all activities in-line with customer service standards, department standards and company principles.
- Answer technical and application enquiries promptly, efficiently and in line with agreed service levels.
- Produce accurate system selections and quotations relating to MEU-UK RPG product lines.
- Evaluate information and provide technical solutions that resolve queries first time.
- Produce concise, well written, technical case logs that consistently meet quality standards.
- Track, benchmark and develop your technical ability on new and existing products ensuring the highest level of knowledge is maintained.
- Stay up to date with product developments, market and industry knowledge.
- Support Internal and external stakeholders while promoting on customer centricity and offering a 'market leading' service.
Experience:
- Experience within Air to Water Heat Pump industry.
- Engineering degree desirable.
- Excellent understanding of refrigeration circuits, electric circuitry, water-based heating systems and their application.
- Excellent customer service approach.
- Ability to work effectively both individually and as part of a team Problem solving and decision-making capability.
- HNC / HND / NVQ qualified.
- IT literate with Microsoft office packages Organizational and time management skills.
- Ability to reference and effectively use technical literature.
- Ability to work effectively both individually and as part of a team.
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
- Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
- Pension.
- Life Assurance.
- Group Income Protection Scheme.
- Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
- Access to Mitsubishi's very own discount platform.
- Colleague Referral Scheme.
- Holiday Buy.
- Long Service Awards.
- Cycle to Work Scheme.
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
- Employee Assistance Programme including additional services Eldercare & Best Doctors.
Equality and Diversity
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.