About The Role
Overall Purpose of the Role
The Cleaning Services Manager will manage the day-to-day operations of the cleaning contract at UAL in London to ensure that standards are met and always maintained across all colleges within contract specifications, whilst leading and motivating direct reports. To operate consistently within Company policy and ensure that contractual obligations are fulfilled as well as delivering to financial targets.
Details of the Role
- Assist direct reports with induction and training suitable staff including conducting a full induction and ongoing training in order that contract standards are maintained
- Ensure that staffing levels are adequately maintained by adequately coordinating annual leave, sickness absence and cover for training with the site supervisors
- Control wage spend in line with agreed budgets set by OCS Contract Director as well as monthly budget reviews of internal expenditure, agency temporary labour and consumables and materials recharges to UAL, additional projects and recharges and any other ad hoc services
- Execute the contract in accordance with the agreed specification to keep within the established cost parameters and time requirements
- Control all services running costs, including sub-contractors, within budgets set by the Contract Director
- Monitor client satisfaction and service delivery monthly, through client meetings, CBRE Helpdesk, ensuring any mitigations for failing tasks are completed and submitted on time for monthly or quarterly reporting
- Conduct quality audits with UAL local teams to ensure service delivery is being met, addressing any issues to the relevant OCS operational team
- Ensure that all site documentation is up to date, maintained and correct undertaking regular compliance audits and reviewing RAMS yearly as well as updated site files on site and company policies working with OCS Training and Compliance Manager
- Ensure all administration is undertaken to provide OCS management and UAL with the information they require to given deadlines
- Ensure activities are undertaken in line with quality management, health & safety, legal stipulations, environmental policies, and duty of care
- Uphold, safeguard, and promote the Company's values and philosophy relating to ethics, integrity, and corporate social responsibility.
- Ensure staff performance reviews and development process is followed within the team Educational Level
- A good general level of education. Ideally GCSE Maths & English
- IOSH Managing Safely Qualification or NIBOSH (Essential)
- BICS Licence to Practice
- IWFM Qualification (Desirable) Experience
- Knowledge of PC based rostering/ Time and Attendance systems (Timegate).
- Knowledge of creating rosters to suit levels of contractual requirement.
- Understanding of cleaning schedules, duties for events
- Experience within the public or corporate sectors in a large organization or venue where events and quick turn arounds take place regularly.
- Knowledge of pay roll systems
- Outstanding knowledge and a demonstrable track record of expertise in the successful management of teams at a multi-sites level
- A proven track record in Management, specifically cleaning contract in the corporate or public sector in a large building or multi sites contract
- Personal Characteristics/ for the role
- Excellent team player
- Problem Solving Ability
- Strong interpersonal skills with an ability to operate and build credibility with key stakeholders
- Excellent diplomacy skills combined with the confidence and resilience to handle potential conflict situations
- Positive and proactive attitude, very operationally focused and flexible approach to work needs and demands
- Excellent attention to detail
- Outgoing and pleasant characteristics
- Excellent communication skills both written & verbal.
- Ability to interact with all levels within an organisation.
- Ability to work on own initiative.
- An ability to demonstrate sound judgement and integrity.
- An ability to work proactively with others.
- Ability to resolve conflicting issues and priorities
- Flexible working attitude to accommodate the contract requirements and changing business needs such as working weekends and unsociable hours where he/she MUST be present on site for big openings, projects, or important events (when needed)
- Good IT skills including use of Word, Excel, and Outlook and other CAFM system/applications
Personal Characteristics/Attributes for the health & safety aspects of the role
- Ability to follow policies and procedures
- Willingness to bring concerns to corporate attention via prescribed channels
- BICSc Membership desirable
- IT Literate, MS Office/competent in the use of Excel, Power point.
About The Company
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.