Fancy working for a buzzy team?
Want the security of long-term temp work, and enjoy dealing with the public?
Consider being a Telephone Customer Service Advisor for Dial-A-Ride!
Key Information:
- Hourly Rate: £16.16 per hour
- Location: Elephant & Castle
- Start Date: ASAP
- Hours: Full Time (between Monday – Sunday shift work)
- Contract Duration: 6 months (view to extend)
Role Overview:
- Principal Accountabilities Provide timely, accurate, and courteous customer assistance and information services to the passengers of the London Dial-a-Ride service
- Work requires the ability to follow instructions and apply acquired knowledge in responding to enquiries and requests to schedule journeys.
- Work requires incumbent to exercise judgement and make decisions within the limits of established policies, procedures and guidelines.
- Receive and document customer complaints and refer to appropriate personnel for resolution. Screen and forward incoming phone calls to appropriate administrative offices.
- Verify and update passenger address, location and past record of service on computer.
- Provide same-day trip related information in response to customer enquiries. Cancel trips and make modifications to trip information as requested.
- Application of a variety of conditional eligibility's during the trip scheduling process.
Nature of Work
- The Reservationist will exercise patience and discretion in a demanding environment.
- Work involves a large amount of verbal communication, by telephone, with a diverse group of individuals.
- Attention to detail to prevent errors and good problem solving skills are a necessity.
- This position also involves assisting with administration work, passenger record input and office reception.
- The role is largely customer facing responding to enquiries and providing information services to passengers. It will also involve recording and referring customer complaints
- The role requires liaison with Journey Co-ordinators and Vehicle Liaison Officers to ensure journey requests are effectively scheduled.
- Will report to and work closely with the Supervisor to refer complaints and adhere to policy and procedures.
If you are interested, APPLY NOW!