Our EMG dealership in Bury St Edmunds is a part of Grainger Motor Group, the fastest growing family-run business in the UK. We are looking for an MOT Tester/Vehicle Technician to join our well-established franchise and support our aftersales team.
The Role We are seeking a qualified MOT Tester/Vehicle Technician to join our dealership in Bury St Edmunds and assist in providing a high quality and efficient vehicle service offering for our customers. Working as part of a team and reporting to the Workshop Controller, this role offers you the opportunity to put your technical expertise to use and solve complex technical issues, whilst gaining new skills and exposure to new vehicle models and methods of working.
Responsibilities
- Complete scheduled vehicle servicing in line with manufacturer guidelines.
- Undertake diagnostic activities to identify causes and solutions for customer vehicle issues.
- Conduct electronic visual health checks (EVHC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers.
- Liaise directly with customers and service advisers, providing outstanding customer service.
- Ensure vehicle servicing activities are completed in a safe and high-quality manner, in line with both internal and manufacturer requirements.
- Participate in on-going training and development to ensure product and service knowledge is up to date.
- Contribute to local and company wide process improvements and innovations.
- Mentor and provide guidance to apprentice technicians, where applicable.
To be successful in this role you will have:
- Excellent problem-solving skills and strong attention to detail.
- A strong customer service focus with the ability to communicate technical information to a non-technical audience.
- Outstanding organisation and time management skills with the ability to work to deadlines.
- You will ideally be a Level 3 qualified vehicle technician. (Preferred)
- You will hold a full UK driving license. (Essential)
- Have manufacturer experience. (Preferred)
What We Offer
- An opportunity to work for a family-run business with a great culture, staffing events, and a friendly working atmosphere.
- Support for employee career development and enhanced status within your field (e.g. senior technician/ workshop managers titles).
- A positive attitude to work-life balance, and a 5 day working week
- A generous holiday package with up to 33 days holiday( including bank holidays).
- Training opportunities across varied disciplines, for example specialisms in EV cars, Ford Academy and MOT training if required.
- Competitive pay package.
- Working week Monday to Friday and flexible Saturday overtime if required.