REMOTE WORKING with attendance twice a week in the office, also monthly meetings at the office in Reading.
Our Reading based client is currently recruiting for a Project Administrator to join their team. Its initially a temporary role for 3 months, but is very likely to continue on.
Based in central Reading (no parking) you will need to live an easy commutable distance to Reading.
You will also need to have a DBS and financial checks before starting in this position.
As the Administrator, you will be responsible for:
- Deliver excellent front line customer service to customers via phone and email
- Creating letters and communication materials and sending to customers
- Handling of member responses, maintenance of member records and database updates
- Checking of data inputs and production of data extracts
- Understanding and application of different member engagement project types
- Collation of data for Management Information (MI) and production of MI reports
- Provision of project and technical information both verbally and in writing
- Ensuring that member claims are dealt with in accordance with SLAs and KPIs
- Conducting Eligibility calculations in line with legislation, scheme rules
- Project work as directed by Team Leader or Manager in line with agreed plans
- Assist with Project Implementation
- Reviewing and updating of Processes in line with industry changes
The successful candidate will have the following related skills / experience:
- Previous experience in a Customer Service Environment
- Excellent telephone manner
- Be able to demonstrate ownership, responsibility, and accountability for self
- Be organised, methodical and logical in approach to tasks
- Have high standards, excellent quality of work and customer responsiveness
- Be able to develop and implement own processes to manage high volumes of work