Are you a seasoned engineer with a passion for fieldwork and customer service?
We are seeking a dynamic and motivated Field Base Engineer to join a Field Engineering team on behalf of our client. This role involves preventative maintenance and call-outs for industrial franking, printers, x-ray machines (post room equipment, not medical), and post x-ray machines.
Desired Skills and Knowledge:
- Strong electrical/mechanical knowledge with a good understanding of electronics.
- Good fault diagnosis and structured problem-solving skills.
- Ability to prioritize and allocate tasks effectively.
- Strong fact-finding and commercial awareness.
- Proficiency with PCs and email.
- Excellent interpersonal, empathy-building, presentation, and communication skills.
- Structured and organized approach to work.
- Ability to use assessing tools, multimedia, and diagnostics.
- Experience in handling issues caused by user error and misfeeding.
Qualifications and Experience:
- Strong electrical/mechanical knowledge with a good understanding of electronics.
- HND or BTEC in mechanical or electrical engineering
- Effective territory management skills.
- Good Customer Interaction experience as this is face to face role visting Business Customer Sites
Key Responsibilities:
- Ensure excellent area management.
- Cover calls in various locations,
- Diagnose and repair faults efficiently, aiming for a minimum 75% first-time fix rate.
- Respond to urgent out-of-area requests as required.
- Address user errors and misfeeding issues effectively.
- Clear all quarterly Preventative Maintenance tasks in your area.
- Assist with clearing tasks in areas to achieve company targets .
- Achieve and maintain company breakdown SLA targets
- Exhibit good commercial awareness.
- Recognize and act on sales opportunities for the client's products and services.
- Maintain accurate records and complete required documentation.
- Implement operator training for customers with varying skill levels.
- Motivate and encourage customers to use equipment correctly.
- Integrate fully with the engineering team, maintaining a positive and motivated outlook.
- Present a positive image of yourself and the client through your attitude, approach, and appearance.
- Be flexible and responsive to change and future requirements.
- Assist the Field Service Director and Customer Support Manager as needed.
Attitude and Motivation:
- Positive and enthusiastic.
- Highly motivated and reliable.
- Flexible and target-driven.
Why Join Our Client?
- Competitive salary of circa £34000 per annum.
- Monthly and annual bonuses.
- Company-provided car (fuel expenses to be claimed back).
- Opportunities for professional development and career growth.
- Vibrant and inclusive work environment.
- Regular team-building events.
If you are excited about this opportunity and believe you have the right skills and attitude, we would love to hear from you!
Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.