We are currently looking for a driven and focused individual to join us at Infor in our Solihull office within our EMEA Billing Department.
The EMEA Billing team is responsible for issuing invoices to our customers. We have a presence in 25 Countries raising invoices in multiple languages and currencies.
You will liaise closely with our Shared Service Centre in India auditing invoices produced and comparing to their original contracts. Your role is to ensure the accuracy of documents, as well as maintaining core customer data and ensuring correct application of VAT determinations. (Knowledge on Tax Treatment is not essential, training will be provided).
In addition, you will work closely with our internal business units including our Sales, Order Entry, Revenue Accounting and Collections teams
Key Responsibilities:
- Ensure accurate and timely processing of invoices.
- Audit & Format Final invoices and electronically dispatch to Customers.
- Address and resolve billing inquiries and disputes from internal customers.
- Maintain strong relationships with key clients with customer satisfaction a key focus area.
- Contribute to a positive and collaborative team environment.
- Assist with billing KPI reports, identifying trends and areas for improvement.
- Participate in projects related to billing process improvements and system upgrades.
- Other duties as assigned.
What You Will Need:
- Willingness to learn and take on new challenges
- Possess a flexible and enthusiastic attitude
- Good knowledge of Excel
- Strong attention to detail and organizational skills.
- Ensure a high level of customer satisfaction, both to our internal and external customers
- Communicate effectively with all levels of management and staff.
- Ability to produce accurate work to tight deadlines
- Proactive and Independent
- Able to work well in multi-cultural teams
- Basic knowledge of accounting principles
- Flexibility around month, quarter and financial year end.
- Ability to speak a foreign language is not essential, but highly desirable.
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.