2nd Line IT Technician
Gillingham, Kent
£31,000 - £36,000 (DOE) + Company Benefits
Permanent
An esteemed IT Support Company is currently seeking a 2nd Line IT Technician / Senior IT Support Engineer to join their busy service desk team. You will provide Tier 2 level IT support to resolve issues allocated by the IT Manager. The successful candidate will be joining a bustling and proactive environment, contributing your expertise to the seamless operation of IT services.
Sound interesting? Read on...
As the Senior IT Support Engineer / Senior IT Technician you will assist in the support of computer network and associated hardware and software, to enable support for both teaching and learning across their sites.
Responsibilities:
- Monitor service desk for IT issues by reviewing incoming tickets and reviewing progress.
- Senior IT Technician tasked with supporting roll out of new applications.
- Installation and configuration of computer hardware O/S and applications.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Experience of administering networks, reviewing system logs, backup/AV checks and general updates.
- Install and configure computer hardware operating systems and applications.
Key Skills:
- Experience of working within a network/IT field.
- Good understanding of Windows, Mac OS, MS Office, Office 365 and Active Directory.
- Confident in dealing with stakeholders at all levels.
- Managing service desk requests through help desk systems.
- Proven knowledge of Server, PC and networking hardware.
Desirable:
- Knowledge of SCCM - Windows & Application Deployment, Anti-Virus Management.
- Experience of supporting VoIP Telephone services.
- * Due to the nature of the position, you must hold a full drivers license and have access to a vehicle.
Company Benefits:
- Flexible working hours
- 25 days holiday
- Excellent career path with training and development opportunities
Interested?
Apply now and we can discuss this opportunity in more detail and provide you with a more detailed job description.
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