We are seeking a dynamic and experienced Salon Manager to lead a prestigious beauty salon in the heart of Knightsbridge. This role is ideal for someone with a strong background in the beauty industry and proven management experience. You will play a pivotal role in ensuring the salon runs smoothly, delivering exceptional client experiences while driving growth.
Key Responsibilities:
- Oversee day-to-day operations, ensuring the salon is neat, clean, and running efficiently.
- Supervise and motivate the team, ensuring high standards of service.
- Manage client bookings, ensuring the reception team is aligned and processes are smooth.
- Handle hiring, liaise with the accountant, and review contracts.
- Address client queries, providing open, informative, and candid communication.
- Ensure any maintenance issues are dealt with promptly.
- Take charge of marketing efforts, promoting salon services and treatments to grow the client base.
- Learn about the salon's product range and treatments to effectively upsell services.
- Develop client relationships and secure referrals to earn commission.
- Proactively handle daily errands and support smooth salon operations.
Requirements:
- Experience in the beauty industry with proven management skills.
- Well-presented, professional, and proactive.
- Ability to promote services and upsell treatments.
- Strong communication and client relationship-building skills.
- Languages: English essential; Arabic and Russian are highly desirable.
Working Hours & Benefits:
- Working Hours: 10 AM - 6 PM
- Days Off: Two days off (not Friday or Saturday)
- Holiday: 28 days per year, plus extra for Christmas, Boxing Day, and New Year's (1st and 2nd January).
- Commission: 5-10% on sales and client referrals.
If you're passionate about beauty, have leadership experience, and are ready to elevate client service standards, we'd love to hear from you! Apply now to be part of a friendly and vibrant team.