Job Title: European Operations Team Leader
Location: Gloucester
Contract Details: Permanent, Full-Time
Salary: £30,000 to £32,000 per year
Working Hours: Monday to Friday 09:00 am - 05:30 pm with 1 hour lunch break
About Our Client:
Our client is an industry-leading organisation in the logistics and freight forwarding sector. With a strong footprint in the European market, they are renowned for their efficient and reliable services. They are now seeking a motivated and experienced European Operations Team Leader to join their dynamic team in Gloucester.
Benefits & Perks:
- 25 days annual leave plus 8 bank holidays
- Auto Enrolment Pension Scheme (after 3 months)
- Annual Salary Review
- Discount Platform
- Discounted Gym Membership
- Full training and support
- Cycle to work scheme
- Employee assistance programme
- Extensive learning opportunities - Learning Management System
- Employee Engagement Forum
- Reward and Recognition programme
- Pay Day Treat Days
Responsibilities:
As the European Operations Team Leader, you will lead a small team of operational staff, ensuring the efficient running of the European Operations department on a day-to-day basis. Your responsibilities will include:
- Overseeing all aspects of freight operations, including cargo booking, routing, tracking, documentation, Customs clearance, and compliance with industry regulations
- Planning weekly export trailers efficiently to maximise trailer payloads
- Developing key service relationships with customers, colleagues, and overseas agents to provide efficient and effective service
- Ensuring good internal communication between key departments to ensure efficient loading and transport of customer goods
- Resolving and managing customer/agent queries courteously and efficiently
- Adding charges and accruals to shipments
- Arranging all-risk insurance for high-value/client-sensitive shipments
- Working with the team to align and streamline internal processes
- Deputising for the Branch Manager as and when required
Essential (Knowledge, skills, qualifications, experience):
To be successful in this role, you should possess the following:
- Experience of working in a freight forwarding/logistics role, particularly European road freight (essential)
- Strong customer service skills
- Commercial awareness
- Clear and confident communication
- Analytical & accurate, with excellent attention to detail
- Assertiveness
- Computer literacy and the ability to learn how to use new systems effectively
- Ability to work collaboratively as a team player
- Confident using Microsoft packages such as Word, Excel, PowerPoint
- Good attention to detail when handling data
- Ability to manage time effectively and prioritise workload
Desirable (Knowledge, skills, qualifications, experience):
The following are desirable but not essential qualifications and experience:
- Experience of working in a supervisory role
- Ability to load/plan/route export trailers for cost-effective groupage trailer planning with experience in using weights, volumes, and loading metres
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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