Our client, the UK's fastest-growing Direct Marketing company, are looking to recruit an experienced B2C Outbound Contact Centre Manager to join their incredibly successful, 100% remote Sales operation.
Our client have been established for just over 7 years and, in that time, have grown to over 150 FTE, all working completely remotely across the UK (with a recent expansion into the Australian/Canadian market(s)!). Working on behalf of huge, household-name clients (primarily B2C Subscription Companies), our client assist in generating new business/customers for their corporate partners, and have grown exponentially throughout their lifespan so far (growing from 30-150 FTE since the pandemic alone!). Due to an internal promotion, they are now seeking the right candidate to lead their UK-based B2C Sales operation - in a nutshell, your responsibilities will include:
- Overseeing the entire UK B2C Sales operation (c/100+ FTE)- Directly leading 5 Team Leaders (whom, in turn, manage between 15-20 Agents each)- Managing/overseeing the Dialler system- Conducting regular reviews/appraisals with direct reports, in order to improve overall team performance- Coaching/mentoring team members to improve/develop skillset(s)- Ensuring UK sales target(s) are exceeded
In order to be considered for this position, it is ESSENTIAL that you have the following:
- Experience of overseeing a large B2C Sales function- Experience of Dialler Management/Optimisation- Genuine interest in/demonstrable experience of coaching/developing others- Ability to work autonomously- Fun, sociable personality
In addition to a very competitive basic salary, our client are also offering the following:
- £60,000 OTE (commission paid a month in arrears, based on team sales performance)- 100% remote/home-working policy (quarterly meets in person with Founder)- Genuine progression opportunities (our client will only continue growing!)
Our client are looking to move very quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience!
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk