Job Role: Customer Service Advisor
Salary £30,802
Location: Central London
Hours: Monday - Friday Between 8am- 4pm/9am-5pm/10am-6pm (Flexible rota)
Hybrid with 3 days in the office and 2 at home, fully remote or fully office based options available (full time and part time options available)
Start date 5th August 2024
Due to training, no annual leave to be taken from 5th August to 20th September inclusive.
Benefits:
? Fully home based once training is completed
? Easy access to public transport when in the office
? 30 days holiday entitlement inc bank holidays
? Healthcare discounts
? Life Assurance Scheme
? Cycle to work scheme
? Pension
Are you an enthusiastic and self-motivated Customer Service Advisor? Do you have the passion to help others? If so, an exciting opportunity to join our client who are the UK's leading organisations in their field. The firm are based in Central London.
Responsibility for this Customer Service Advisor role
- Update member account details
- Answer queries and provide general advice and assistance
- Meet or exceed personal productivity targets
- Contribute to team productivity targets
- Meet or exceed personal quality targets
- Deliver an exceptional member experience
- Log and record all interactions onto the CRM system.
Skills required for this Customer Service role
- Excellent attention to detail and listening skills
- Clear communication skills
- The ability to provide the highest standards of customer service possible, delivering a personalised approach for each individual member
- The ability to retain and utilise complex product and technical information. * Strong numeracy, literary and MS office skills
- Strong technical knowledge of computers would be a benefit
- The ability to meet home working requirements, available on request
- The ability to work efficiently under pressure while still delivering a premium service. * Excellent verbal and written communication skills, and the ability to demonstrate these by telephone, e-mail and letter
- For hybrid/fully remote options you must have wifi, a landline and office set up in place (Essential)
- If successful you must be available to attend a half day assessment centre on Wednesday 26th of June from 9am-12noon (Essential) and thereafter available for a 1 hour 1-2-1 interview on Thursday 27th of June at an allocated time
Please let the consultant know which work option you can commit to and note for the remote working option you will be able to be fully home based once the training is completed and all the dates will be given to you in advance so you can plan your diary.
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.