As the Sales Support Analyst, the main purpose of your role from a business and system requirement perspective is to support the design and development of the CRM system. You will also be required to promote the testing, deployment and transition of the CRM system to streamline functionality into Department operations. As part of the role, you are also required to provide accurate and actionable reports.
Responsibilities of our Sales Support Analyst
- Provide basic user training on new functionality and handle user queries regarding system functionality.
- Assists others (or guide the technical writer) in the production and maintenance of operational and user documentation including release notes.
- Respond to unresolved production support issues and participate in analysis and resolution on behalf of the business.
- Create, update and interrogate a variety of data sources to provide departmental & business reports as required.
- Handling and pricing sales enquiries using CRM and liaising with ASM's.
- Stock checks on SAP and liaising with planning to provide accurate delivery dates for stocked and non-stocked items.
- Customer Experience – Support the role out of the survey.
- Communicating accurately with transport ensuring they get the order on time and in full.
- Process complaints, returns and credit requests efficiently.
- Confirm quotations in writing via CRM and updating CRM when required.
- Rectify loading, administration and any other issues that may occur.
What we are looking for in our Sales Support Analyst:
You will have:
- Good standard of education
- Full driving licence
- Experience of delivering business or process change
- Experience of working with multiple departments & territories
- Experience in the use of a CRM system.
- Experience of working with various IT programs e.g. MS Word, Excel, Outlook, etc.
- Excellent oral and written communication skills
- Excellent networking ability
- Excellent organization and planning skills
- Data Analysis and Reporting
- Results and customer service focused
- Strong workload prioritisation skills and ability to work under pressure
- Mathematical competence
Whilst not essential, the following would be of benefit:
- A professional qualification in Data Analytics.
- Project Management
- Acute commercial acumen
- Experience of call handling
What do we offer?
- 23 days annual leave
- Contributory pension scheme
- Life assurance
- Employee Assistance Programme
- Cycle to work scheme
- Discounted health care
Why join Kingspan Insulation?
Kingspan Insulation are a leading manufacturer of high-performance rigid insulation within the construction industry. We help to create the schools, homes, airports, offices and other buildings where you experience life's moments. As the world's leading manufacturer of high-performance building materials for the global construction market - Kingspan pioneer new technologies and better ways of building for the world's low carbon future. Our vision is to improve building performance, construction methods and ultimately the lives of people across the world. A vision that you can be a part of!
Do you think you have the attributes we are looking for? If so, please click ‘apply' now to be considered as our Sales Support Analyst!