Job Title: MI and Data Analyst
Location: Leicester
Salary: £26k per annum + Benefits
Job type: Full Time, permanent
We're AT Management (ATM), an established contact centre which provides Customer Service solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, Stockport and Sligo.
Job Summary:
As an MI & Data Analyst, you will be responsible for collecting, analysing, and interpreting data to provide actionable insights. Your work will support decision-making processes and help improve the efficiency and effectiveness of our contact centre operations.
About the Role
We are looking to recruit a MI & Data Analyst to come a join AT Management. As part of your role you'll deliver accurate reports, streamline processes, and drive improvements. If you're detail-oriented, adaptable, and ready to make a difference, we'd like to hear from you.
Key Responsibilities:
Lead Data Reporting and Analysis
- Create and maintain weekly, monthly, and quarterly reports, ensuring data accuracy and clarity.
- You'll be responsible for delivering critical performance metrics to stakeholders, including senior management and departmental heads.
Own and Manage Dashboards
- Take ownership of key dashboards, such as compliance, sales, and coaching performance, providing up-to-date and actionable insights to business leaders.
- Ensure all reports are aligned with company goals and timelines.
Collaborate with Stakeholders
- Work closely with cross-functional teams, including Team Managers, Quality Assurance, and Compliance, to ensure that all reporting needs are met.
- Provide insights and recommendations based on your data analysis to improve business outcomes
- Support all areas of the business with critical updates
- Hands on approach with operational teams
About You
- Bachelor's degree in data science, Statistics, Computer Science, or a related field.
- Minimum of 1plus years of experience in a data analysis role, preferably within a contact centre environment.
- Proficiency in data analysis tools such as SQL, Excel, and data visualization software (e.g., Tableau, Power BI). Power Automate Preferred
- Strong analytical and problem-solving skills with the ability to interpret complex data sets.
- Excellent verbal and written communication skills, with the ability to present data insights to non-technical stakeholders.
- High level of accuracy and attention to detail in data analysis and reporting.
- Ability to work collaboratively in a team environment and manage multiple priorities.
We are a Disability Confident Committed Employer as well as a recognised Menopause Workplace Employer.
Due to the high volume of applications, we get, we may close this advert before the closing date.
Benefits:
- Free tea /coffee
- 24/7 GP cover
- Life Assurance Cover
- Company pension
- Employee discounts
- Career Progression
- Health & wellbeing programme
Schedule:
8-hour shift
Day shift
Ability to commute/relocate
If this is you then please click Apply
Candidates with the experience or relevant job titles of; Data Analyst, Commercial Analyst, Analyst, Information Analyst, Client Data Analyst, Apprentice Data Analyst, Data Administrator, Business Analyst, Business Analyst, SQL Analyst, Business Information Analyst, Data Handler, willl also be considered for this role.