Are you passionate about delivering exceptional customer service?
We're looking for a Customer Service Coordinator who can act as a trusted point of contact for clients while supporting our Client Services team behind the scenes.
In this role, you'll help ensure every customer experience is smooth, professional, and impactful. From onboarding and reporting to coordinating communications, you'll play a vital part in helping our clients thrive, freeing up our teams to focus on strategic growth.
About the Role
The Customer Service Coordinator is responsible for a wide range of tasks that keep client operations running like clockwork. Your ability to stay organised, think proactively, and communicate effectively will be key. You'll work closely with our Client Services, Sales, and Marketing teams, as well as liaise with suppliers and partners like Royal Mail.
Core Responsibilities
Client Support
- First-line response to client queries via phone, email, and chat and sending key updates such as delivery instructions and booking info
- Onboarding new clients and managing contract setup
- Assisting Account Managers and Sales during peak periods
Operational Support
- Maintaining booking logs and accurate client records and producing client reports and insights to support retention, using HubSpot for data management and reporting
- Preparing and sending invoices, chasing payments, and processing purchase orders and supplier communications
- Managing assets, supporting marketing requests and helping with marketing outreach activities
- Handling Royal Mail requests, complaints, and user setups
- Contributing to e-commerce testing and development
Team Collaboration
- Participating in team meetings and project support
- Assisting with onboarding Channel Partners
Additional Information
Working hours 37.5 Monday to Friday, with hybrid working opportunities after a successful probation period
Apply today and become a key part of a collaborative and client-focused team!
Requirements
**What We're Looking For
Behaviours & Skills:
- Self-motivated, organised, and committed to excellence
- A strong communicator with a confident and professional phone manner who builds trust and simplifies information
- Collaborative team player with a can-do attitude
- Detail-oriented with solid time management skills
- Commercial awareness and customer-centric mindset
- Skilled in MS Office (especially Excel and PowerPoint)
Experience & Qualifications:
Essential
- 1+ years in customer service
- 1+ years working with clients or within a professional team
- GCSEs (including English and Maths); A-Level/BTEC or equivalent
Desirable
- Experience in the postal/logistics industry
- Familiarity with CRM tools (e.g. HubSpot)
- Advanced Excel skills
- Relevant professional qualifications
Additional Requirements:
- Occasional business travel may be required
- Flexible to work extra hours when needed
- Full UK driving licence (preferred for external meetings)
Think this fits your skills? Become our next Customer Service Coordinator and be the backbone of brilliant client service.