Job – Head of Technology Operations
Salary – Up to £105,000 dependent on experience
Work Level – 6
Location – Eastleigh (Hybrid Working)
Head of Technology Operations: We have an exciting opportunity available for a strategic technology operations leader with strong technical, IT Service management and people skills in leading a diverse team of IT professionals and partners within a multi-sourced and outsourced operation encompassing onshore, nearshore, and offshore teams.
As our Head of Technology Operations, you will lead and direct our core IT infrastructure, service operation & service delivery function. As part of our IT leadership team (ITLT), the role ensures our cloud based & on-premises infrastructure, and end user services continually operate as designed and are delivered to service level expectation.
Here are some of the main responsibilities of the Head of Technology Operations role:
- Strategic Planning: Develop and implement a robust and comprehensive technology operation strategy aligned with the organisations goals and objectives.
- Leadership: Lead by example in mentoring our TechOps leaders and teams, fostering a culture of innovation, collaboration, and continuous improvement in managing a team of 100+ IT professionals, ensuring effective team ethos and positive internal customer outcomes.
- IT Service Assurance: Oversee IT service design and transition processes, change management, and the Change Advisory Board (CAB) to ensure smooth transitions and minimal disruption to services.
- CMDB and Service Mapping: Implement and maintain a Configuration Management Database (CMDB) and ensure accurate service and asset mapping to enhance visibility and control of IT assets and services to ensure important business services are aligned to regulatory and customer need.
- IT Customer Service Experience: Strive for service excellence by delivering high-quality technology solutions and services that meet the needs of internal and external customers, and maintain a customer-centric mindset and focus on delivering value-added services that drive business outcomes and enhance our overall IT customer experience.
Here are some of the main competencies required to be successful qin the Head of Technology Operations role:
- Ability to positively engage and contribute at all levels.
- Experienced commercial awareness and demonstrable understanding of key business drivers.
- Strong analytical, negotiation and problem-solving skills.
- Sound technical background with experience in managing IT functions in high availability and mission critical operations.
- Effective organisational. negotiation and influencing skills.
At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.
Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 31 days holiday (inc. bank holidays) and you can buy and sell days.
Supporting your Health – Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness.
Supporting your Wealth – Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more...
Benefits for Them – Partner Life Assurance and Critical Illness cover.
Getting Around – Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
Get some Tech – Deals on various gadgets including Wearables, Tablets and Laptops.
Supporting you back to work - Return to work programme after maternity leave.
About Ageas:
We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.
As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter, a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.
Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements.
To find out more about Ageas, see About Us.