Job Title: Outreach Officer
Directorate: Public Health - Adults & Health
Overall Purpose of Job:
Our client, a dynamic and inclusive organisation, is seeking enthusiastic and dedicated individuals to join their Welcome Newham Team as Outreach Officers. As part of this multilingual team, you will play a vital role in providing wraparound support to new arrivals in Newham, including sponsors and guests under the Homes for Ukraine and Afghan resettlement schemes.
Key Responsibilities:
- Engage in supportive conversations with residents, sponsors, guests, refugees, and asylum seekers to understand their needs and provide advice and guidance on integration into the community.
- Build trust with residents by offering support, encouraging open communication, and addressing any concerns.
- Update case management systems and record interactions with sponsors and arrivals to ensure comprehensive support is provided.
- Link residents to various support services, such as housing advice, benefits applications, ESOL classes, mental health support, and befriending services.
- Collaborate with internal and external stakeholders to ensure seamless coordination of support services and robust safeguarding procedures.
- Raise any safeguarding concerns with the team leader or manager and follow established protocols.
- Promote equality and diversity in all interactions and adhere to confidentiality and data protection principles.
Requirements:
- Fluent in Ukrainian, with proficiency in Russian being preferred.
- Hold a full UK driving licence and have access to a vehicle for travel within Newham (business insurance required).
- Previous experience in a similar role, providing support to individuals from diverse backgrounds.
- Strong communication skills, both written and verbal.
- Ability to maintain confidentiality and uphold data governance protocols.
- Flexibility to work outside normal office hours, including evenings and weekends when required.
Salary and Working Hours:
- £18.50 per hour (PAYE)
Working hours: 36 hours per week, Monday to Friday, 10am - 5.45pm. 36 hours per week, over 5 days
Working Tuesdays and Thursdays is mandatory, can be flexible on other days (week days only) if reduced hours is preferred.
- Flexibility in working patterns, including occasional remote work.
Training and Development:
- Successful candidates will undergo a full DBS check and receive induction training, including GDPR and safeguarding.
- Additional training in supportive conversations and the case management system will be provided remotely.
Location:
This position is based in Newham, London, with occasional work from other Newham-based offices such as Newham Dockside and Stratford Library. Some work from home is also required, so a reliable internet connection is essential.
If you are passionate about supporting individuals in their integration journey and making a positive impact in the community, then this is the role for you! Join our client's Welcome Newham Team and help create a welcoming environment for all new arrivals. Apply now!
Note: Our client is committed to promoting diversity and inclusivity within their workforce and welcomes applications from all qualified individuals.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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