Claims Team Manager
Job Type: Full-time
Location: Harlow
Salary: £34,000
Job Purpose:
Do you know what a gudgeon pin is? If yes, keep reading! We're looking for a dynamic Claims Team Manager to lead our client's Claims department. This role requires someone who can manage, develop, guide, and coach a team in line with the company's values, ensuring they are proactive, positive, versatile, and adaptable to the quickly changing needs of the business. Bring your mechanical know-how and leadership skills to a role where both are crucial! Training can be provided for the insurance aspects of the role, provided you have strong mechanical/technical automotive knowledge.
Key Responsibilities:
- Maintain open communication with all department managers and ensure effective team communication.
- Continuously meet and review Scheme contractual SLAs to ensure high quality and service delivery.
- Maintain compliance with all regulatory and legal requirements.
- Uphold quality standards through regular call listening, feedback, training, and performance management.
- Adjudicate claims accurately, conduct regular audits, and monitor claim spends.
- Ensure staff are well-trained to handle all customer service queries effectively.
- Drive team performance and innovation within a target-driven environment.
- Conduct regular one-to-one meetings, manage performance issues, and facilitate effective inter-departmental communication.
- Handle escalated customer interactions and manage referrals efficiently.
Skills & Competencies:
- Excellent communication skills.
- Strong customer focus.
- Effective decision-making abilities.
- Proficient in influencing and managing positively.
- Capable of managing conflict.
- Skilled in leading and developing people.
- Ability to boost team morale.
- Adaptability to fast-paced changes.
Knowledge & Experience:
- Essential mechanical/technical automotive knowledge as this role is within the claims department and such knowledge is crucial.
- Experience within the insurance/call centre industry is beneficial, but training can be provided.
Benefits provided:
- Salary, £34,000
- 20 days holiday, increasing 1 day each year up to a maximum of 25 plus the ability to buy an extra 5 days
Cycle to work scheme
- Pension
- SmartTech
- Free vending machines, coffee and cold drinks, coke/pepsi max e.g
To apply for this Claims Team Manager position in our client's Claims department, please submit your CV for a confidential chat or contact Michele Talbot at Reed, Harlow.