Our client based in Carlisle is looking for a Service Administrator to join their busy Administration Team. Our client is a well-established employer who are a leader within their Industry.
The role is permanent, working Monday- Friday, 8.30 - 17.00 hours (37.5 Hours per week)
Job Description:
You will be working as part of a team in the efficient day to day running of the service department, duties will include the following:
- Taking telephone calls from customers and engineers.
- Recording details of breakdowns and services, organising engineer's attendance and following customer's procedures in relation to the repair / service of their equipment.
- Preparing quotes to gain authorisation for any work & parts required
- Liaising with the Parts department to arrange shipment of parts to sites for engineers
- Tracking work to keep customers informed of the progress and charges.
- Data input, including processing engineers work orders and time sheets on a daily basis
The Ideal Candidate would be:
- Able to provide high quality, excellent customer care and front line support to both customers and colleagues in the team.
- Have a confident Telephone Manner & be computer literate
- Experience in a service environment would be an advantage but not essential.
Employee Benefits:
- Salary up to £25,000 p.a. (depending on skills and experience)
- 23 Days Annual Holiday (this will increase with time served) and all Bank Holidays
- Company Pension Scheme and Life Assurance.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.