Customer Support Advisor - Redruth - Permanent role - £ 26K
The role is working shifts which are advised well in advance.
4 on 4 off shifts - Between 8 - 8 days or nights - All office based
A great opportunity for a role in Customer services with a Global Company. As part of a customer service team, you will be working to support all customer enquiries both over the phone or via email. This is a great opportunity to work as part of this friendly team, providing support on product, service and billing enquiries.
Duties
- First point of contact for all customers responding to customer enquiries quickly and efficiently ensuring five-star customer service.
- Making sure each call/email is logged correctly and clearly.
- Chasing cases and escalating issues to relevant departments/on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion.
- Assist with monthly customer surveys
- Process sales orders for prepaid airtime cards for agreed customers
- Investigate alarms, issue outage reports, act on high usage alerts and resolving any and all service issues. Whether network or remote customer related
Skills required
- Ability to work shifts
- Excellent communication skills (verbal & written)
- Confident and clear Telephone manner
- To be able to achieve SC security clearance -you will need to have lived in the UK for 5 years or longer
- Good IT skills
This role is an exciting opportunity to join a busy team with a company that looks after its staff.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.