Customer Service Operative Wanted In LUTTERWORTH!
Logistics People are looking for Customer Service Operative to join our team.
Location: Lutterworth, Great Bear
Working Hours:
- Monday - Friday 06:00 - 14:00 Shifts Available
Pay rate: £12.35 P/hr
Position: Customer Service Operative
As a Customer Service Operative for Logistics People your role will consist of various duties including but not limited to:
- Recording and communication of delivery incidents
- Ensure customer and client queries; dealt with by Ambient Customer Service staff are handled in a timely and professional manner and to the satisfaction of the customer
- Ensure customer/ client reports are accurate and communicated in accordance with agreed timeframes
- Ensure customer/ client non-conformance is properly recorded and fed back to the client and corrective action taken
- Ensure delivery discrepancies are properly recorded and investigated and the outcome communicated to the client
- Support Investors in Excellence initiative by examining internal and external processes with a view to driving improvement throughout the business
- Ensure all ISO requirements are fully satisfied and complied with
- Support the Ambient Customer Service Manager in the implementation of new policies and procedures
- Ensure adequate cover (including contingency) exists across all shifts
- Ensure self and staff are properly trained and perform duties to the required standard
- Completion and circulation of non conformance reports and control reports to relevant stakeholder
Skills & Competencies:
- Excellent attention to detail and accuracy
- Planning and organising skills, high level of numeracy
- Negotiating skills, ability to influence and steer
- Ability to work without direct supervision
- Adaptable and methodical approach to work
- Conscientious and reliable
- Excellent communication skills in order to deliver accurate information
- Ability to work efficiently and accurately under pressure
- Effectively prioritise work load in order to meet set deadlines
- Able to work as part of a team or individually
- Able to work effectively and communicate to the correct level
- Professional, approachable and helpful to ensure smooth running of the general operation
- Consumer orientated and customer service driven
What are the benefits of working for Logistics People?
- 24/7 on-site support
- Career progression opportunities
- Modern Facilities
- Great Rates of Pay
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