Are you a dynamic leader with a passion for service excellence? SMT GB, based at Duxford, is looking for a talented Service Delivery Manager to join our team and drive success in service operations.
This role is being offered with a highly competitive base salary plus benefits which include Bonus, Electric Vehicle Car Scheme/cash allowance, Pension, Bupa, 33 days holiday including bank holidays.
Responsibilities:
- Directing and communicating effectively with our dedicated team to ensure they meet contractual obligations with precision.
- Managing service delivery in our area to ensure top-notch performance.
- Nurturing and enhancing customer relationships to foster long-term loyalty.
- Upholding stringent health and safety standards across the department and workshop.
- Ensuring meticulous maintenance of our CRM system for streamlined operations.
- Handling customer complaints promptly and ensuring expectations are not just met but exceeded.
- Monitoring and ensuring the achievement of Key Performance Indicators (KPIs) to maintain exceptional standards.
- Taking charge of hiring, training, and developing both new and existing staff members.
Personal Skills & Experience Required:
- The ideal candidate will have experience as a branch manager, with a track record of overseeing various functions within a site and managing staff across different roles.
- Previous experience in workshop management within industries such as Plant, Agriculture, Mining, or Vehicles.
- Experience with OEMs would be advantageous.
- Demonstrated management or supervisory experience, preferably leading teams of at least 10 individuals.
- Possession of an NVQ Level 3 or equivalent qualification in Construction, HGV, Plant, or Agriculture would be beneficial.
We are Services, Machinery and Trucks (SM) GB and are an internationally recognised market-leading distributor of Volvo Construction Equipment. SMTGB prides itself on being an equal opportunity employer. We look forward to welcoming you to the team!
If you're ready to take on a challenging yet rewarding role in service management and contribute to the success of a leading organization, we want to hear from you!
Join SMT GB and be part of a team that's committed to excellence in service delivery. Apply now and embark on a fulfilling career journey with us!